Expert Network Support Professional

1 day ago


Horsham, West Sussex, United Kingdom AWD online Full time
About the Company

Award-winning AWD Recruitment is seeking an exceptional Senior NOC Engineer to join our team. The successful candidate will be responsible for remotely managing and monitoring global client networks, providing an enhanced level of escalation from 1st and 2nd line engineers for complex incidents.

The ideal candidate will have a strong understanding of Routing and Switching technologies, including BGP, OSPF, EIGRP, L3VPN, L2VPN, and VPLS. Previous experience working on a Service Provider core network is preferable. Experience with Security products, such as Cisco NGFW, Fortinet, Juniper SRX, and ISE, is also essential.

The role offers a competitive salary of £65,000-£85,000 per annum, depending on experience, plus benefits. The successful candidate will be required to work partly from the office in Colgate, Horsham, West Sussex, and partly from home. The role requires 37 hours per week, Monday to Friday, with on-call arrangements.

Key Responsibilities:

  • Remotely manage and monitor global client networks
  • Provide an enhanced level of escalation from 1st and 2nd line engineers for complex incidents
  • Build client relationships and manage customers expectations in a professional manner
  • Take ownership and effectively manage through to resolution high-level escalation incidents, problem tickets, and major incidents
  • Mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer

About the Perks

The successful candidate will enjoy a range of perks, including a competitive salary, pension contribution, generous holiday entitlement, one day off for birthday, half price internet connectivity, Ride2Work scheme, department incentives, volunteer day scheme, Employee Assistance programme (EAP), life assurance (3 x salary), and more.



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