Supply Chain Support Manager
2 days ago
Our Schroders Campus is located near Horsham in West Sussex, providing a unique blend of city and countryside living.
About UsWe're a global investment manager dedicated to delivering excellent investment performance to our clients. Our purpose is to provide active management, and we believe that diversity of thought facilitated by an inclusive culture will allow us to make better decisions.
Your Responsibilities- Managing the daily service provision and support supervision of Aladdin with the external supplier BRS.
- Handling second-line Aladdin-related enquiries globally, with a primary focus in the EMEA region.
- Troubleshooting user enquiries and directing them accordingly.
- Addressing Aladdin issues/incidents and liaising with stakeholders for resolution.
- Being the primary escalation point to BRS for critical business issues.
- Mentoring, coaching, and enhancing team members' skills.
$85,000 - $110,000 per annum, depending on experience.
Requirements- Experience managing relationships with third-party suppliers, specifically within asset management software environments.
- Experience within the front office environment of an asset management firm is a must.
- A robust understanding of fund management business and Order/Trade workflow.
- Technical proficiency and broad understanding of a range of investment products.
- Proven capability to define and document business problems in a complex investment environment.
- Strong communication skills and the capacity to operate under pressure.
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