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Head of Department

2 months ago


Knutsford, Cheshire East, United Kingdom Savills Full time

Job Overview

We are seeking a highly skilled and experienced professional to join our team as our Cheshire Lettings Department Head. Based at our Knutsford office, this role offers a fantastic opportunity to lead and drive the lettings business in the local area.

As a leader, you will set the tone, set the example, and drive the highest of standards. You will deliver our core values: To listen, To empower, To challenge, and To collaborate.

Our Department Heads are responsible for driving forward the lettings business in the local area, as well as coaching their team to meet and exceed their targets.

The ideal candidate will be energetic, enthusiastic, and bring a strong commercial mindset. You will lead, coach, and inspire your team to ensure the department delivers a 'best in class' service.

You must set the working practice standards for the lettings team and ensure you are all up to date with all lettings-related legislation and at all times follow our procedures.

The role includes the promotion and marketing of the department to maintain and increase the annual turnover and profit margin and the maximising of cross-division referral opportunities.

Key Responsibilities

  • To drive the expansion of the department, maintaining our market leader standing
  • To build and expand Savills Lettings business and to be aware of future opportunities that will enable the office to continue to expand
  • To be seen as the 'go-to' agent in the region.
  • To build a strong pipeline of new business opportunities and build on existing client relationships
  • To carry out monthly business review meetings and monitor progress against targets
  • To identify coaching needs for your team and then arrange/carry out the required training as well as monitoring and keeping up to date their individual development plans and to attend/nominate yourself for appropriate training.
  • Contribute to division-wide initiatives in line with the 5 pillars of Growth, Disruption, Client, People, and Finance.
  • To keep abreast of National issues and their impact on your office/our business
  • Comply with the ARLA Propertymark ways of working, strict Property Ombudsman & RICS 'Code of Practice', as well as keeping up to date with all existing and new lettings & estate agency legislation.
  • To produce and regularly update relevant reports recording the performance of the department.
  • To recruit new team members
  • Monitor sickness absences
  • To deal with any staff grievance issues raised within the department.
  • To ensure your team are aware of the offices Health and Safety issues and monitor the work spaces and environments
  • To be aware of all fire procedures for the office and to ensure that staff are kept up to date with current office procedures for emergency evacuations

Requirements and Qualifications

  • To be ARLA Qualified
  • The ability to work efficiently under pressure with a flexible approach
  • Meticulous attention to detail
  • Possesses vision and is able to develop complex strategies and solutions
  • Excellent relationship builder to generate business
  • Focussed: commits to challenging goals and delivers consistently against these
  • Cost management: financial and commercial acumen with excellent planning, budgeting, and operational reporting skills
  • Continuous improvement: delivers efficiency in addition to effectiveness
  • Self-starter, who relishes challenges and strives for the best
  • Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
  • Robust and prepared to lead from the front
  • Diplomatic and challenging with the ability to influence others
  • Confident with a positive outlook
  • Strong decision maker who gives assurance
  • Ethical with strong integrity

Preferred Experience

  • Local knowledge
  • Team Leadership
  • Proven track record in New Business Generation

About Savills

Savills is a leading real estate services provider with a global presence. We offer a range of services including residential and commercial property sales, lettings, and management, as well as property development and investment.

We are committed to delivering exceptional service to our clients and providing a positive and inclusive work environment for our employees.

At Savills, we believe in the importance of teamwork, innovation, and continuous learning. We offer a range of training and development opportunities to help our employees achieve their career goals and succeed in their roles.

We are an equal opportunities employer and welcome applications from diverse candidates.