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Supervisor - Outpatients (XN03)

2 months ago

Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

About the Role

We are seeking an experienced and skilled Administrative Supervisor to join our Outpatient Administration team at the Leeds Dental Institute. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.

Key Responsibilities

  • Supervise and train administration staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Ensure the effective administration of patient bookings, including monitoring attendance and responding to telephone enquiries in a polite and helpful manner.
  • Manage and develop the administrative team, including monitoring attendance, approving leave, and addressing HR issues.
  • Provide cover and reception clinics as allocated, and obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.
  • Perform other clerical duties as necessary, including filing and maintaining accurate records.

Requirements

  • Excellent communication skills with the ability to communicate sensitively and effectively.
  • A good team player with the ability to work flexibly in a diverse and demanding environment.
  • Experience at supervisory/senior level in a healthcare environment, with well-developed knowledge and experience of using a variety of IT applications in a Windows-based environment.
  • GCSE (or equivalent) English Language and Mathematics grade C or above, and a willingness to undergo training.

About Us

Leeds Teaching Hospitals is a leading healthcare provider in the UK, recognized for its staff engagement, great care, and rated GOOD by the Care Quality Commission. We are committed to providing a supportive and inclusive work environment, with opportunities for professional development and growth.