Critical Services Operations Manager
6 days ago
As a CBRE Critical Services Supervisor, you will oversee the team responsible for resolving and completing day-to-day work orders to meet customer satisfaction.
This role is part of the Critical and Technical Services job function, responsible for technical maintenance services in critical client environments.
Key Responsibilities:- Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure effective delivery of services.
- Provide holiday, training & sickness cover for other members of the shift team.
- Review work logs and outstanding items through the in-house system to ensure completion.
- Ensure that all contractors and staff comply with all company, client safety, and security requirements.
- Seek out new vendors and maintain relationships with current ones.
- Assist with the development of critical services training programs.
- Point of contact for client and management escalation.
- Share expertise and industry experience with the team to help resolve operational problems.
- Evaluate Planned Preventative Maintenance assessments of plant and equipment and make recommendations on improvements and upgrades.
- Confirm all out-of-line situations are documented with incident reports.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new techniques to ensure the team is able to meet its objectives.
- Has a direct impact on the team objectives as well as the objectives of related teams.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values.
- Guide team through the application of basic knowledge of practices and procedures.
- Work to build consensus.
- 5+ years of job-related experience.
- In lieu of a diploma, a combination of experience and education will be considered.
- Prior shift manager or supervisory experience preferred.
- City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulations 18th edition).
- Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
- Requires the ability to explain complex concepts or sensitive information.
- Expert knowledge of Microsoft Office products.
- Excellent organizational skills with a master-level inquisitive mindset.
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