Critical Environment Field Service Engineer

6 days ago

London, Greater London, United Kingdom Microsoft Full time

About the Role

We are seeking a highly skilled and experienced Critical Environment Field Service Engineer to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) team, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services.

Responsibilities

  • Ensure compliance with data center business units and service-level policies for Edge Critical Environments (CE).
  • Engage with appropriate teams and resources to execute CE tasks or projects.
  • Manage CE programs associated with area of responsibility.
  • Review and advise on Edge contract process, contract language, and supporting documentation.
  • Deliver new Edge Datacenters in tandem with our partners by providing onsite expertise and reviews.
  • Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
  • Participate in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

  • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at Edge facilities.
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
  • Reduce high-impact and human-error Critical Environment (CE) related incidents year over year.
  • Act as an escalation point for all facilities-related issues within our leased datacenters.
  • Coordinate, plan, schedule, and supervise on premises CE audits and compliance verification as needed.
  • Ensure delivery and review of routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA's.
  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and landlord partners.
  • Work with regional and global peers to share and build best CE practices across the entire EDGE portfolio.

Data Center Work Environment

  • Shares best CE practices; assists others in learning role, process, procedures.
  • Provides mentorship across data centers for CE specific expertise.
  • Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
  • Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
  • Suggests improvements in implementation based on depth of understanding.
  • Contributes to a positive team environment by learning and adopting best practices.
  • Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

  • In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
  • Supports escalation of issues to appropriate owner.

Requirements

  • High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college coursework.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

  • 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services.
  • Experience working on large scale CE projects.
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).

Benefits

  • Industry leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.

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