Customer Service Representative
6 hours ago
We are seeking a highly motivated Senior Customer Service Representative to join our team in Lytham. As part of our Customer Service Operation, you will handle calls, written queries, and claims related to policies, ensuring fair treatment of policyholders and financial advisers.
Your key responsibilities will include:
- Processing customer and Independent Financial Advisor queries and claims via phone and written communication, within defined service standards and regulatory requirements.
- Resolving complaints online when possible and following complaint handling and logging procedures.
- Maintaining a thorough understanding of regulatory requirements, market developments, and compliance changes relevant to the role.
- Mitigating financial and regulatory risks through specified controls and procedures.
- Identifying and proposing business and procedural improvements through root cause analysis.
- Developing and maintaining relationships with internal and external partners, including regulatory bodies.
- Experience in working in a multi-skilled environment and teamwork.
- Knowledge of Business continuity and Risk.
- Effective time management and work planning.
- Competence in MS Office Suite.
Estimated salary: £35,000 - £45,000 per annum.
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