Customer Service Representative

3 weeks ago


St Annes, Lancashire, United Kingdom FatFace Full time
Job Title: Store Crew Member

Job Summary:

We are seeking a highly motivated and enthusiastic Store Crew Member to join our team at FatFace. As a Store Crew Member, you will be the face of our business, providing exceptional customer service and ensuring that our customers have a memorable experience with us.

Key Responsibilities:

* Greet and thank customers in a warm and friendly manner
* Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit them
* Efficiently process sales, orders, and refunds at the tills
* Process deliveries and help get new stock onto the shop floor
* Maintain a clean and tidy shop floor and back of house

Requirements:

* Excellent interpersonal and communication skills
* Positive can-do attitude
* Ability to work productively in a high-pressure environment
* Confidence in taking the initiative and working under own direction at times

What We Offer:

* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox online platform with amazing discounts and wellbeing content
* THRIVE learning management system with access to 1000s of pieces of learning
* Dental insurance and pension scheme
* EAP support and sick pay allowances

About Us:

At FatFace, we believe life is for living and more fun with those we love. We promote equality and inclusion within our workforce and strive to create an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation.

Our Values:

* Delivering excellent customer service standards
* Passionate commitment and enthusiasm for the FatFace brand
* Aligning self to our social and environmental mission
* Proactively providing a personal, genuine, and authentic approach

Why Work with Us:

* We offer a positive and inclusive work environment
* We provide opportunities for growth and development
* We believe in work-life balance and offer generous holiday entitlement

How to Apply:

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please apply for this exciting opportunity to join our team at FatFace.

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