Customer Service Assistant

1 week ago

St Annes, Lancashire, United Kingdom Tesco Full time

About the Role

We are looking for a Customer Service Assistant to join our team at St Anne's Rd Express. As a Customer Service Assistant, you will be responsible for providing excellent customer service and helping our customers to find what they need.

Key Responsibilities

  • Know your customers and serve them with passion and pride; giving great natural service.
  • Be knowledgeable about the products and services within the store.
  • Work across the store in our service, picking and replenishment areas where required.
  • Put into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.
  • Be yourself, living our values, making everyone feel welcome and always following our policies.
  • At times, you may be required to accept deliveries into the store.

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • Be at work on time, well presented and ready to be a brand ambassador.

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