Customer Service Representative
2 weeks ago
At FatFace, we're passionate about creating an inclusive and welcoming environment for our customers and colleagues alike. As a Store Team Member, you'll play a key part in delivering exceptional customer service, ensuring our customers have a memorable experience with us.
The role involves:
- Greeting and thanking customers in a warm and friendly manner
- Providing exceptional service, using your knowledge to help customers find the best products for their needs
- Efficiently processing sales, orders, and refunds at the tills
- Assisting with deliveries, replenishing stock, and maintaining a tidy shop floor
- Staying up-to-date with company activity and promotions
- Supporting floor moves, sale set-ups, and launches
- Adhering to all FatFace policies and procedures, including GDPR guidelines
You'll be an excellent communicator, with a passion for the FatFace brand and its values. You'll be able to work productively in a high-pressure environment, taking the initiative and working under your own direction when needed. If you're a team player with excellent interpersonal and communication skills, we'd love to hear from you.
As a Store Team Member, you'll enjoy a range of benefits, including:
- 25 days' holiday plus bank holidays
- Generous monthly discount allowance
- Access to Perkbox, our online platform offering discounts, home workouts, and wellbeing content
- Dental insurance
- Pension scheme
- EAP support
- Sick pay allowances
- Sabbatical leave in line with service
- Enhanced family-friendly policies
- Refer a friend scheme
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