Customer Service Representative

2 weeks ago


St Annes, Lancashire, United Kingdom FatFace Full time

At FatFace, we're passionate about creating an inclusive and welcoming environment for our customers and colleagues alike. As a Store Team Member, you'll play a key part in delivering exceptional customer service, ensuring our customers have a memorable experience with us.

The role involves:

  • Greeting and thanking customers in a warm and friendly manner
  • Providing exceptional service, using your knowledge to help customers find the best products for their needs
  • Efficiently processing sales, orders, and refunds at the tills
  • Assisting with deliveries, replenishing stock, and maintaining a tidy shop floor
  • Staying up-to-date with company activity and promotions
  • Supporting floor moves, sale set-ups, and launches
  • Adhering to all FatFace policies and procedures, including GDPR guidelines

You'll be an excellent communicator, with a passion for the FatFace brand and its values. You'll be able to work productively in a high-pressure environment, taking the initiative and working under your own direction when needed. If you're a team player with excellent interpersonal and communication skills, we'd love to hear from you.

As a Store Team Member, you'll enjoy a range of benefits, including:

  • 25 days' holiday plus bank holidays
  • Generous monthly discount allowance
  • Access to Perkbox, our online platform offering discounts, home workouts, and wellbeing content
  • Dental insurance
  • Pension scheme
  • EAP support
  • Sick pay allowances
  • Sabbatical leave in line with service
  • Enhanced family-friendly policies
  • Refer a friend scheme


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