Senior Pensions Administrator

4 weeks ago


Leeds, Leeds, United Kingdom WTW Full time

As a key member of our teams at WTW, you will be responsible for delivering high-quality services to our internal and external clients. Initially, you will provide support to senior associates in the production of pension increases, benefit statements, administration reports, and testing of automated calculation solutions.

You will have the opportunity to develop your skills and take on larger projects, ensuring full system automation and working closely with the Administration and Systems teams.

We value flexibility and inclusivity, and we encourage requests for flexible working arrangements and location-based options. Please speak to your recruiter to discuss further.

We trust our colleagues to know their work and provide the necessary tools and environment for success. Our colleagues work in a hybrid style, with a mix of remote, in-person, and in-office interactions.

We are looking for someone to:

  • Work with the Team Leader to ensure delivery promises and performance standards are met.
  • Escalate problems and cases to the Team Leader.
  • Be a point of reference on technical issues and non-standard cases.
  • Challenge procedures to identify process improvements and pass on recommendations to the Team Leader.
  • Coach junior associates on errors made to explain and prevent reoccurrence.
  • Mentor junior associates and hold regular feedback sessions.
  • Identify associate training needs and raise with the Team Leader, proposing solutions where appropriate.
  • Identify performance issues and raise with the Team Leader.
  • Monitor own projects and those of junior associates via the Team Planner to ensure agreed target dates are achieved.
  • Take responsibility for the development of homepage and precedent documents.
  • Produce test packs for automation, test and sign off calculations for DB and DC members.
  • Assist in due diligence exercises, analyzing data quality, identifying data issues and proposing solutions.
  • Monitor and manage data cleaning requirements.
  • Assist and prepare large mailing projects to members.
  • Scope costs for projects outside of business as usual and monitor the spend versus budget.
  • Complaint Management.
  • On a daily basis be the main contact for an agreed list of projects and maintain and develop client relationships.
  • Work with the Team Leader to improve operational efficiency and reduce costs through automation and the full use of standard products.
  • Provide an efficient, professional service to meet all client/members' needs and promote the WTW brand.


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