Senior Pensions Administrator | Pension Services Expert

2 weeks ago


Leeds, Leeds, United Kingdom Interactive Investor Full time

About the Role

Senior Pensions Administrators play a pivotal role in ensuring the smooth operation of our pension services. As part of our team, you will be responsible for performing key task validation, authorisation and quality assurance, as well as the administration and oversight of key controls for all our Sipp. This includes helping to supervise workloads, training junior members of the team, and assisting customer queries.

Key Responsibilities

  1. Utilise subject matter expertise to resolve complex client and employee queries, identifying operational efficiencies and best practice opportunities.
  2. Initiate action to maintain compliance in the face of a continually changing regulatory environment.
  3. Perform task processing within the department when called upon.
  4. Lead the team in the absence of the Team Manager, coordinating workloads and resource to maintain agreed SLA's.

Requirements

  1. Advanced time management and prioritisation skills.
  2. Advanced interpersonal, communication and influencing skills.
  3. Advanced customer service skills.
  4. Intermediate capability to think clearly and creatively in delivering operational change in line with a defined strategy/vision.

About Us

At Interactive Investor, we strive to provide a secure home for our customers' pensions, ISAs, and investments. Our team is committed to delivering high-quality service, and we are looking for a Senior Pensions Administrator who shares our vision and values.



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