Pension Administrator
1 week ago
A fantastic opportunity to join WTW, a leading Third-Party Administrator, as a Pension Administrator. This challenging and rewarding role draws on and further develops team working, mathematical, and customer service skills. Day-to-day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees, and calculating renewals and member contributions.
Full training is provided to all new joiners, starting with a comprehensive induction programme in week one. This is followed by a 6-month learning development programme, designed to provide the right training to our colleagues at the right time. The programme trains colleagues on both technical subjects and core skills, including customer experience and client care.
As an industry leader, we offer a competitive salary and excellent benefits package, including a company pension scheme, life insurance, medical insurance, eye care vouchers, and flexible benefits such as critical illness cover, dental cover, and many other options.
At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and is not a one-size-fits-all solution.
The Role
- Communicate effectively with clients/members via the telephone, letter, and email.
- Consistently provide a quality customer experience to clients/members.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problems and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Assist the wider team in more complex/project work when required.
- Help to provide an efficient, professional service to meet all client/members' needs and to promote WTW Brand.
- Develop knowledge of clients' pension schemes.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
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