Pension Administrator

4 weeks ago


Leeds, Leeds, United Kingdom WTW Full time
Pension Administrator Opportunity

A fantastic opportunity for a candidate at any level of their career to join WTW, a leading Third-Party Administrator, as a Pension Administrator. This is a challenging and rewarding role, drawing on and further developing team working, mathematical, and customer service skills.

Key Responsibilities:
  • Communicate effectively with clients/members via various channels.
  • Provide a quality customer experience to clients/members.
  • Deal with simple queries and requests using standard procedures.
  • Recognize and escalate potential problems and complaints.
  • Monitor workflow to ensure service levels are achieved.
  • Accurately perform manual calculations.
  • Assist the wider team in complex/project work.
  • Help provide an efficient, professional service to meet client/members' needs.
  • Develop knowledge of clients' pension schemes.
What We Offer:

Full training is provided to all new joiners, starting with a comprehensive induction programme and followed by a 6-month learning development programme. This is designed to provide the right training to our colleagues at the right time. As an industry leader, we offer a competitive salary and excellent benefits package, including a company pension scheme, life insurance, medical insurance, eye care vouchers, and flexible benefits.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a 'hybrid' style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust, and 'hybrid' is not a one-size-fits-all solution.



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