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Senior Pensions Administrator

4 weeks ago

Leeds, Leeds, United Kingdom Interactive Investor Full time

JOB SUMMARY

We are seeking a highly skilled and experienced Pension Expert to join our team at Interactive Investor. As a Pension Expert, you will be responsible for performing key task validation, authorisation and quality assurance, as well as the administration and oversight of key controls for all our Sipp .

KEY RESPONSIBILITIES

• Perform live task validation and authorisation, as well as retrospective quality assurance

• Administer or maintain oversight of key departmental controls and reflect as necessary

• Complete department risk management documentation such as Risk Events and Regulatory Breaches and track delivery of subsequent actions including the necessary liaison with Operational Oversight

CUSTOMER FOCUS

• Treat clients fairly at all times

• Maintain relationships with third party trustees, and Barnett Waddingham

• Customer focused

CONTROL (RISKS, FINANCIALS, PROCESSES)

• Identify areas of risk/exposure within the department and to suggest ways in which such risks could be mitigated

• Maintain the first line of compliance defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.

• Maintain the first line of defence by operating risk controls assigned to the individual

LEADERSHIP

• Use subject matter expertise to resolve complex or escalated queries ensuring positive client and employee experiences.

• Ensure that procedures are up to date and provide technical coaching in regards to revised procedures, systems enhancements or regulatory changes impacting the department

CHANGE

• Identify & challenge opportunities for process improvements within the department which could increase process efficiency and enhance client experience

• Perform departmental testing when called upon

Our ideal candidate will have a minimum of 2 years' experience in Pensions and will possess advanced time management and prioritisation skills, advanced interpersonal, communication and influencing skills, advanced customer service skills, intermediate capability to think clearly and creatively in delivering operational change in line with a defined strategy/vision, and advanced ability to stay calm under pressure and display emotional resilience when handling difficult situations or conversations. They will also have a thorough understanding of Anti – Money Laundering, Pension Regulations and be PC literate.