Fitness Team Ambassador
5 days ago
Everlast Gyms is a world-renowned fitness brand that prides itself on its passionate and ambitious team members. As a Membership Experience Host, you will play a crucial role in delivering exceptional customer service and creating unforgettable experiences for our members.
Main Responsibilities:
- To maximise every member's experience in our club by providing outstanding support and guidance.
- To drive sales and retention of memberships through effective communication and problem-solving skills.
- To maintain high cleaning and hygiene standards in the club at all times.
- To be a reliable key holder and cover shifts as required.
- To have a comprehensive understanding of our membership software system.
- To stay up-to-date with current Fitness Challenges, Class descriptions, and gym floor focus and actively participate in these initiatives.
- To support the Fitness Manager with Gym Floor operations.
- To ensure that you have experienced the products and services we offer and can confidently recommend them to our members.
- To maintain the cleanliness of the Facilities to an exceptionally high standard by taking an active role in the upkeep of the club.
- To drive secondary spend targets and achieve sales KPIs.
- To handle member complaints professionally and efficiently, escalating issues to management as needed.
Key Qualifications:
- Outgoing personality with a positive mindset.
- Administrative competence.
- Drive and ambition to learn and develop skills specific to the role.
- Willingness to participate in learning and development opportunities to progress both competencies and career.
- Able to adapt to operational key holder duties as required.
- Passion for fitness, administration, and customer service.
- Flexibility to work varied shifts and take on additional duties to support the team.
- Target-focused approach to support the club's success.
We are seeking individuals who embody our company principles:
- Think without limits - Think fast, think fearlessly, and take the team with you.
- Own it and back yourself - Own the basics, own your role, and own the results.
- Be relevant - Relevant to our people, partners, and the planet.
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