Fitness and Wellness Ambassador
5 days ago
About Everlast Gyms
We are a dynamic team passionate about fitness and customer service. Our mission is to provide an exceptional experience for every member and guest in our club.
Main Responsibilities
- Maximize the experience of every member and guest in the club.
- Sustain sales and retention through top-notch customer service.
- Contribute to maintaining the cleanliness and hygiene standards of the club as needed.
- Be a proficient key holder, covering shifts when required.
- Maintain a thorough understanding of the membership software system.
- Stay updated on current Fitness Challenges, Class descriptions, and gym floor focus, participating actively.
- Support the Fitness Manager with Gym Floor operations.
- Evaluate products and services offered, ensuring personal experience.
- Ensure facilities cleanliness consistently meets high expectations by actively contributing to upkeep, collaborating with the full team.
- Pursue secondary spend KPI targets.
- Effectively handle member complaints, informing the relevant manager.
Required Qualifications
- Demonstrate an outgoing personality with a positive attitude.
- Proven administrative competence.
- Ambitious and driven, with a desire to learn and grow both behaviors and competencies specific to the role.
- Willingness to engage in learning opportunities to progress both skills and career.
- Able to adapt to operational key holder duties as required.
- Passion for fitness, administration, and customer service.
- Flexibility to work varied shifts and take on additional duties to support colleagues.
- Target-focused to contribute to sales and retention efforts towards business success.
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