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Servicing Department Head

3 weeks ago

Canterbury, Kent, United Kingdom Mane Contract Services Full time

Service Team Lead: Job Summary

At Mane Contract Services, we are seeking a skilled Service Team Lead to join our team in Chatham, Kent. As a key member of our service team, you will be responsible for overseeing the servicing operations for one of our clients.

This role involves managing service teams, liaising with customers, and ensuring high-quality standards are maintained in all service activities. You will play a pivotal role in leading and coordinating a team of engineers, scheduling service operations, and delivering exceptional customer service.

Key Responsibilities:

  • Manage the day-to-day operations of the service department, including scheduling and deployment of engineers.
  • Provide technical support and guidance to the service team, leveraging your mechanical engineering knowledge.
  • Ensure all servicing and repairs are carried out to the highest standards and within agreed timeframes.
  • Build and maintain strong relationships with customers, addressing their concerns and ensuring satisfaction.
  • Identify opportunities to upsell additional services or equipment to customers.
  • Monitor performance metrics and drive continuous improvement within the service department.
  • Ensure compliance with all health and safety regulations.
  • Manage invoicing and ensure accurate job records are maintained.

About the Company:

Mane Contract Services is a dynamic and growing company providing expert servicing solutions to our clients. We offer a competitive salary, negotiable based on experience, plus benefits such as 37 days holiday in total, including bank holidays and your birthday off, training and development opportunities, pension scheme, free car parking, company vehicle available (optional), and a dynamic and supportive work environment.