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Retail Operations Manager
2 months ago
We are seeking a highly skilled and motivated Assistant Shop Manager to join our team at the British Red Cross. As a key member of our retail team, you will play a vital role in driving sales growth, improving customer satisfaction, and contributing to the success of our charity shops.
Key Responsibilities- Collaborate with the shop manager to develop and implement effective sales strategies, ensuring the shop remains profitable and customer-focused.
- Work closely with the team to create a welcoming and engaging shopping environment, providing exceptional customer service and ensuring a positive customer experience.
- Oversee the management and development of a team of dedicated volunteers, providing guidance, support, and training to ensure they are equipped to deliver excellent customer service.
- Contribute to the development and implementation of visual merchandising and display strategies, ensuring the shop remains visually appealing and engaging.
- Proven retail experience, with a strong understanding of sales growth, customer satisfaction, and team management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, volunteers, and customers.
- Strong commercial acumen, with the ability to analyze sales data and make informed decisions to drive business growth.
- Ability to work flexibly, including evenings and weekends, to meet the needs of the shop.
- A competitive salary and benefits package, including holidays, pension scheme, and flexible working arrangements.
- Opportunities for career development and progression, with a wide range of training and development programs available.
- A collaborative and supportive work environment, with a team of dedicated professionals who are passionate about making a difference.
- Access to a range of employee benefits, including discounts, cycle-to-work schemes, and season ticket loans.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about retail, customer service, and making a difference, we encourage you to apply for this exciting opportunity.
