Customer Experience Advocate

1 week ago


Lisburn, United Kingdom 畅敲潭整 Full time

MoonPay offers a unique opportunity to be part of a forward-thinking company that's changing the face of the web3 industry. As a Support Analyst for our Customer Experience (CX) team, you'll play a crucial role in ensuring that our customers receive the best possible support.

About the Role

This is a 6 month contractor role, with an opportunity to become a full time, salaried employee. You'll work closely with our global team to provide support to customers across various channels, and act as a subject matter expert to drive improvements in your area.

Responsibilities
  1. Offer exceptional customer support through multiple channels, including email, chat, voice, and social media.
  2. Monitor and meet performance metrics such as NPS, CSAT, QA, and productivity.
  3. Develop and maintain comprehensive support processes, workflows, and documentation.
  4. Analyze customer feedback and recommend solutions to improve the overall customer experience.
What We're Looking For

To succeed in this role, you'll need:

  • A strong background in Customer Support, Customer Success, and/or Operations.
  • Familiarity with support CRM systems.

At MoonPay, we believe in the importance of diversity and inclusion, and strive to create a mindful and respectful environment where everyone can bring their authentic self to work.


  • Social Care Advocate

    2 weeks ago


    Lisburn, United Kingdom Positive Futures Full time

    Social Care AdvocateWe are seeking a dedicated Social Care Advocate to join our team at Positive Futures. As a Social Care Advocate, you will be responsible for advocating on behalf of individuals with learning disabilities, acquired brain injuries, or autism.Key Responsibilities:Support individuals in making informed decisions about their care and...

  • Patient Advocate

    2 months ago


    Lisburn, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a dedicated Patient Advocate to join our team at beBee Professionals in Lisburn. As a key member of our team, you will be responsible for providing patient care, administering treatments, and collaborating with other healthcare professionals to ensure the best outcomes for our patients.Key Responsibilities:Assess and monitor patient health,...


  • Lisburn, United Kingdom Keenan Healthcare Full time

    Role OverviewWe are seeking a skilled Mental Health Advocate Specialist to join our team at Keenan Healthcare.This role is an excellent opportunity for someone who is passionate about advocating for carers and families within mental health services. As a key member of our team, you will be responsible for building strong connections within the carers'...


  • Lisburn, United Kingdom Blue Arrow - Belfast Full time

    Become a Customer Experience Ambassador with Blue Arrow - Belfast and take your career to the next level! As a Customer Experience Ambassador, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing solutions to meet customer needs. Your role will involve working closely with clients to understand...


  • Lisburn, United Kingdom Welcome Break Full time

    Welcome Break is committed to hiring talented individuals who share our values and passion for delivering exceptional customer experiences. As a Customer Experience Director, you'll play a key role in shaping our customer service strategy and promoting a culture of inclusivity within our organisation.About the JobThis permanent position involves leading a...


  • Lisburn, United Kingdom Nandos Chickenland Ireland Ltd Full time

    About the RoleWe are seeking a Customer Experience Specialist to join our Front of House team in one of our new restaurant openings. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service, working efficiently at the till, serving amazing food to high standards, and maintaining a fun and relaxed atmosphere for...


  • Lisburn, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Lisburn, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Lisburn, United Kingdom Trust Ford Full time

    About Trust FordWe're a leading automotive retailer, passionate about delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a vital role in shaping our customers' perceptions of our brand.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and loyaltyCollaborate with cross-functional...


  • Lisburn, United Kingdom Nandos Chickenland Ireland Ltd Full time

    **Unleash your passion for delivering exceptional customer experiences!**Nandos Chickenland Ireland Ltd is looking for charismatic individuals to join our Front of House team as Customer Experience Representatives. As a Customer Experience Representative, you will play a crucial role in shaping our guests' perceptions of our brand by providing attentive...


  • Lisburn, United Kingdom Essential Employment Full time

    We are seeking a Customer Experience Manager to provide exceptional service for guests in Lisburn. Key responsibilities include:Delivering superior customer care while safeguarding children, vulnerable adults and the public.Meeting and greeting the public, solving problems, answering queries and providing directions for a seamless experience.Assisting with...


  • Lisburn, United Kingdom Reactive Recruitment Full time

    Job Title: Customer Service & Operations Manager (Hybrid)We are partnering with a recycling business that transforms waste into a commodity. Specifically, they deal in plastics which they mainly source from the UK and Europe but sell to hundreds of customers across 50 countries.This role can be split into thirds: 1/3 customer experience, 1/3 logistics, and...


  • Lisburn, United Kingdom Nationwide Building Society Full time

    Job DescriptionWe are seeking a highly skilled Customer Representative to join our team at Nationwide Building Society in Lisburn. As a key member of our branch, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.About the RoleThis is a permanent position working full-time,...


  • Lisburn, United Kingdom Nandos Chickenland Ireland Ltd Full time

    Nandos Chickenland Ireland Ltd is on the search for talented individuals to join our dynamic Front of House team as Customer Experience Specialists. This is an exciting opportunity to develop your skills in customer service, hospitality, and teamwork. Our competitive hourly rate of £11.44 (which may vary for under 18s) reflects the importance we place on...


  • Lisburn, United Kingdom Halfords Full time

    Company Overview: We're the UK's largest vehicle service, maintenance and repair business, and we're committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.Salary: £9.12 - £12.00 per hourAbout the Role:...


  • Lisburn, United Kingdom Welcome Break Full time

    Company OverviewWelcome Break is a leading provider of roadside services, catering to customers from diverse backgrounds. Our commitment to inclusivity and respect ensures that everyone feels valued and celebrated within our business.SalaryThe estimated salary for this role is around £28,000 - £30,000 per annum, depending on experience and...


  • Lisburn, United Kingdom Nandos Chickenland Ireland Ltd Full time

    Company OverviewNandos Chickenland Ireland Ltd is a leading fast-food chain inspired by Southern African heritage, valuing diversity and richness it brings to the company. Our mission is to create unforgettable customer moments, making our guests feel valued as part of our family.Job SummaryWe are seeking an experienced Front of House Nandoca to join our...


  • Lisburn, United Kingdom Mamas & Papas Full time

    Key ResponsibilitiesSupervise and train sales floor staff to deliver outstanding customer serviceDevelop and maintain product knowledge to provide informed advice to customersFoster a positive store environment that promotes employee engagement and productivityThe estimated salary for this role is £35,000 - £40,000 per annum, depending on location and...


  • Lisburn, United Kingdom Tesco Partners Full time

    We're seeking motivated colleagues to serve our shoppers every day. This role offers stability, flexibility, or career progression, making it perfect for those who value work-life balance.Key Responsibilities:Delve into customer expectations and provide a great shopping experience daily.Ensure all facilities are in good working order by following opening and...


  • Lisburn, United Kingdom Reactive Recruitment Full time

    We are collaborating with a pioneering recycling business that converts waste into a high-value commodity. Focused on plastics sourced from the UK and Europe, they supply over 500 customers worldwide.Key ResponsibilitiesThis dynamic role encompasses three key areas: customer experience, logistics, and commercial management. By dividing your time equally...


  • Lisburn, United Kingdom Nandos Chickenland Ireland Ltd Full time

    **Experience the excitement of working with Nandos!**We're on the search for dynamic and enthusiastic individuals to join our Front of House team. As a valued member of our team, you will be responsible for creating unforgettable customer moments and feelings that leave them wowed and wanting to come back for more.With no previous experience required, we'll...