Customer Experience and Operations Lead

4 days ago


Lisburn, United Kingdom Reactive Recruitment Full time

We are collaborating with a pioneering recycling business that converts waste into a high-value commodity. Focused on plastics sourced from the UK and Europe, they supply over 500 customers worldwide.

Key Responsibilities

This dynamic role encompasses three key areas: customer experience, logistics, and commercial management. By dividing your time equally among these areas, you'll drive customer satisfaction, optimize supply chain operations, and leverage commercial opportunities.

A key challenge lies in efficiently managing an enormous volume of plastics, approximately 800 tonnes monthly. To address this, you'll concentrate on streamlining procedures, reducing costs, and boosting productivity.

As part of our diverse team of 19, with 8 direct reports, you'll report directly to our Managing Director. Key qualifications include:

  • Strategic leadership experience in a distribution, trucking, ocean freight, import/export, freight forwarding, or trading business
  • Strong problem-solving abilities
  • Experience in process improvement initiatives
  • Proficiency in Microsoft Office applications


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