Customer Experience and Operations Lead
4 days ago
We are collaborating with a pioneering recycling business that converts waste into a high-value commodity. Focused on plastics sourced from the UK and Europe, they supply over 500 customers worldwide.
Key ResponsibilitiesThis dynamic role encompasses three key areas: customer experience, logistics, and commercial management. By dividing your time equally among these areas, you'll drive customer satisfaction, optimize supply chain operations, and leverage commercial opportunities.
A key challenge lies in efficiently managing an enormous volume of plastics, approximately 800 tonnes monthly. To address this, you'll concentrate on streamlining procedures, reducing costs, and boosting productivity.
As part of our diverse team of 19, with 8 direct reports, you'll report directly to our Managing Director. Key qualifications include:
- Strategic leadership experience in a distribution, trucking, ocean freight, import/export, freight forwarding, or trading business
- Strong problem-solving abilities
- Experience in process improvement initiatives
- Proficiency in Microsoft Office applications
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Customer Experience Lead
3 days ago
Lisburn, United Kingdom Mamas & Papas Full timeKey ResponsibilitiesSupervise and train sales floor staff to deliver outstanding customer serviceDevelop and maintain product knowledge to provide informed advice to customersFoster a positive store environment that promotes employee engagement and productivityThe estimated salary for this role is £35,000 - £40,000 per annum, depending on location and...
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Retail Team Lead for Customer Experience
1 month ago
Lisburn, United Kingdom Mamas & Papas Full timeWe are looking for an experienced Retail Store Supervisor to lead our team at Mamas & Papas Lisburn concession store. As a Store Supervisor, you will be responsible for leading a small team of Sales Consultants, working closely with the Mamas & Papas store Manager or Management teams to achieve store results and provide an exceptional customer...
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Customer Experience Director
20 hours ago
Lisburn, United Kingdom Welcome Break Full timeWelcome Break is committed to hiring talented individuals who share our values and passion for delivering exceptional customer experiences. As a Customer Experience Director, you'll play a key role in shaping our customer service strategy and promoting a culture of inclusivity within our organisation.About the JobThis permanent position involves leading a...
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Customer Experience Ambassador
24 hours ago
Lisburn, United Kingdom Blue Arrow - Belfast Full timeBecome a Customer Experience Ambassador with Blue Arrow - Belfast and take your career to the next level! As a Customer Experience Ambassador, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing solutions to meet customer needs. Your role will involve working closely with clients to understand...
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Customer Experience Manager
9 hours ago
Lisburn, United Kingdom Trust Ford Full timeAbout Trust FordWe're a leading automotive retailer, passionate about delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a vital role in shaping our customers' perceptions of our brand.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and loyaltyCollaborate with cross-functional...
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Customer Service Operations Lead
19 hours ago
Lisburn, United Kingdom Coca-Cola HBC Northern Ireland Full timeJob Description:The Customer Logistics Manager will be responsible for developing and executing joint value creation opportunities across all key customer accounts, while ensuring our customers receive our product on time and in full. This role requires a high level of expertise in supply chain management, with a strong focus on customer satisfaction,...
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Senior Customer Service and Operations Lead
22 hours ago
Lisburn, United Kingdom Reactive Recruitment Full timeJob OverviewReactive Recruitment is working with a forward-thinking recycling business that seeks a highly skilled Logistics and Commercial Manager. The company specializes in transforming waste into a valuable commodity, focusing on plastics sourced from the UK and Europe and sold to clients worldwide.In this critical role, you will lead a team responsible...
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Food Experience Lead
7 hours ago
Lisburn, United Kingdom Compass Group UK & Ireland Full timeJoin Our Team as a Chef in Northern Ireland">We are recruiting for a talented Chef to join our team in Northern Ireland. As a key member of our kitchen team, you will be responsible for preparing and serving high-quality food that delights our clients and customers. This is a full-time opportunity to work 37.5 hours per week, with a competitive salary of...
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Customer Experience Specialist
2 weeks ago
Lisburn, United Kingdom Welcome Break Full timeCompany OverviewWelcome Break is a leading provider of roadside services, catering to customers from diverse backgrounds. Our commitment to inclusivity and respect ensures that everyone feels valued and celebrated within our business.SalaryThe estimated salary for this role is around £28,000 - £30,000 per annum, depending on experience and...
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Customer Experience Ambassador
3 weeks ago
Lisburn, United Kingdom Nationwide Building Society Full timeJob DescriptionWe are seeking a highly skilled Customer Representative to join our team at Nationwide Building Society in Lisburn. As a key member of our branch, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.About the RoleThis is a permanent position working full-time,...
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Customer Experience and Supply Chain Leader
2 days ago
Lisburn, United Kingdom Reactive Recruitment Full timeAbout UsWe're Reactive Recruitment, partnering with innovative businesses like our recycling partner in Lisburn. Our focus is on finding exceptional talent for forward-thinking companies.Role OverviewThe successful candidate will be responsible for leading a team, managing logistics operations, and driving commercial growth. This is an exciting opportunity...
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Warehouse Operative with Forklift Experience
2 days ago
Lisburn, United Kingdom Blue Arrow - Belfast Full timeAbout Us:">Blue Arrow Belfast is a leading recruitment agency that specializes in providing high-quality staffing solutions to businesses across the UK and Ireland.">Our Job:">We are seeking an experienced General Operative with forklift experience to join our team. As a valued member of our staff, you will play a key role in ensuring the smooth operation of...
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Trading Assistant
4 weeks ago
Lisburn, United Kingdom Sainsbury's Full timeSainsbury's is a leading retailer committed to providing exceptional customer experiences. As a Trading Assistant, you will play a vital role in supporting our store operations, ensuring that customers receive outstanding service and have an enjoyable shopping experience.Job DescriptionThis is a fast-paced role that requires flexibility and adaptability. You...
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Customer Experience Advisor
3 months ago
Lisburn, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Lisburn, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
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Customer Experience Specialist
2 months ago
Lisburn, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Lisburn, United Kingdom.Key Responsibilities:Provide timely and accurate responses to customer inquiries.Resolve customer issues efficiently and effectively.Process customer orders and manage account information.Keep records of customer...
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Customer Experience Manager
3 weeks ago
Lisburn, United Kingdom Essential Employment Full timeWe are seeking a Customer Experience Manager to provide exceptional service for guests in Lisburn. Key responsibilities include:Delivering superior customer care while safeguarding children, vulnerable adults and the public.Meeting and greeting the public, solving problems, answering queries and providing directions for a seamless experience.Assisting with...
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Customer Experience Advisor
18 hours ago
Lisburn, United Kingdom Halfords Full timeCompany Overview: We're the UK's largest vehicle service, maintenance and repair business, and we're committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.Salary: £9.12 - £12.00 per hourAbout the Role:...
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Customer Service Team Lead
2 weeks ago
Lisburn, United Kingdom Welcome Break Full timeWe are seeking a highly motivated Customer Service Team Lead to join our team at Welcome Break in Templepatrick, Applegreen. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Lead a team of staff and deliver exceptional customer...
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Global Logistics and Customer Service Lead
2 days ago
Lisburn, United Kingdom Coca-Cola HBC Northern Ireland Full timeWe are seeking a talented Global Logistics and Customer Service Lead to join our team at Coca-Cola HBC Northern Ireland. As a key member of the customer logistics department, you will be responsible for leading cross-functional projects and teams, developing and executing joint value creation opportunities with key customers, and driving customer-centric...
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Production Lead Operator
3 weeks ago
Lisburn, United Kingdom Coca-Cola Hbc Northern Ireland Full timeProduction Lead Operator Function: Supply Chain Location:Lisburn Contract: 12 Month Secondment ABOUT YOUR NEW JOB The Lead Technician is required to lead other technicians in carrying out all direct and any related work as required by the Production Supervisor.The role will work as part of a cross-functional multi-skilled team for the purpose of...