Customer Experience Ambassador

1 week ago


Lisburn, United Kingdom Nationwide Building Society Full time

Job Description

We are seeking a highly skilled Customer Representative to join our team at Nationwide Building Society in Lisburn. As a key member of our branch, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

About the Role

This is a permanent position working full-time, 35 hours per week, Monday to Saturday. If this role is advertised as part-time, the salary will be pro rata. You must be within a 45-minute commute of the branch you're applying to work in.

Key Responsibilities

  • Provide excellent customer service and support to our customers across all channels.
  • Process transactions and educate customers on our digital services and easier ways to bank with us.
  • Deal with customer queries through various channels, including online and via phone.
  • Build relationships with customers and provide personalized support to meet their needs.

Requirements

To be successful in this role, you will need:

Excellent communication and interpersonal skills.A high level of attention to detail and accuracy.The ability to work in a fast-paced environment and prioritize tasks effectively.A strong understanding of customer service principles and practices.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

A personal pension scheme.Up to 2 days of paid volunteering per year.25 days holiday (pro rata) plus bank holidays.Life assurance worth 8x your salary.Access to training and development opportunities.Wellhub - access to free and paid health and wellness options.The opportunity to increase your salary by £500 after 12 months in the role.

About Us

Nationwide Building Society is the world's largest building society, with over 15 million customers. We are committed to delivering banking that is fairer, more rewarding, and for the good of society. We believe that everyone in the UK should have access to fair and affordable banking services, and we are working hard to make that a reality.

What We Offer

As a Customer Representative at Nationwide, you will have the opportunity to work in a dynamic and supportive environment, where you can develop your skills and knowledge and progress your career. You will also benefit from:

A competitive salary of approximately £24,000 per annum, depending on experience.Ongoing training and development opportunities to help you succeed in your role.A comprehensive benefits package, including a personal pension scheme and life assurance.The chance to make a real difference to our customers' lives and contribute to the success of a leading financial institution.

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