Customer Experience Manager

9 hours ago


Lisburn, United Kingdom Trust Ford Full time
About Trust Ford
We're a leading automotive retailer, passionate about delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a vital role in shaping our customers' perceptions of our brand.

Key Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Collaborate with cross-functional teams to achieve business objectives
  • Analyze customer feedback and insights to inform improvements

Requirements:
  • Proven experience in customer-facing roles, preferably in the automotive industry
  • Exceptional communication and problem-solving skills
  • Able to work effectively in a fast-paced, dynamic environment

What We Offer:
  • Industry-leading salary package, including a competitive hourly rate of £12.38 plus bonus
  • 33 days annual leave, including bank holidays
  • Pension scheme and life assurance
  • Access to Perks at Work discount website

Hybrid Working: Enjoy the flexibility of working from home and our office in Lisburn, while still being part of a close-knit team.

  • Lisburn, United Kingdom Essential Employment Full time

    We are seeking a Customer Experience Manager to provide exceptional service for guests in Lisburn. Key responsibilities include:Delivering superior customer care while safeguarding children, vulnerable adults and the public.Meeting and greeting the public, solving problems, answering queries and providing directions for a seamless experience.Assisting with...


  • Lisburn, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Lisburn, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Lisburn, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Lisburn, United Kingdom.Key Responsibilities:Provide timely and accurate responses to customer inquiries.Resolve customer issues efficiently and effectively.Process customer orders and manage account information.Keep records of customer...


  • Lisburn, United Kingdom Blue Arrow - Belfast Full time

    Become a Customer Experience Ambassador with Blue Arrow - Belfast and take your career to the next level! As a Customer Experience Ambassador, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing solutions to meet customer needs. Your role will involve working closely with clients to understand...


  • Lisburn, United Kingdom Welcome Break Full time

    Welcome Break is committed to hiring talented individuals who share our values and passion for delivering exceptional customer experiences. As a Customer Experience Director, you'll play a key role in shaping our customer service strategy and promoting a culture of inclusivity within our organisation.About the JobThis permanent position involves leading a...


  • Lisburn, United Kingdom Nationwide Building Society Full time

    Job DescriptionWe are seeking a highly skilled Customer Representative to join our team at Nationwide Building Society in Lisburn. As a key member of our branch, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.About the RoleThis is a permanent position working full-time,...


  • Lisburn, United Kingdom Welcome Break Full time

    Company OverviewWelcome Break is a leading provider of roadside services, catering to customers from diverse backgrounds. Our commitment to inclusivity and respect ensures that everyone feels valued and celebrated within our business.SalaryThe estimated salary for this role is around £28,000 - £30,000 per annum, depending on experience and...


  • Lisburn, United Kingdom Halfords Full time

    Company Overview: We're the UK's largest vehicle service, maintenance and repair business, and we're committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.Salary: £9.12 - £12.00 per hourAbout the Role:...


  • Lisburn, United Kingdom Mamas & Papas Full time

    Key ResponsibilitiesSupervise and train sales floor staff to deliver outstanding customer serviceDevelop and maintain product knowledge to provide informed advice to customersFoster a positive store environment that promotes employee engagement and productivityThe estimated salary for this role is £35,000 - £40,000 per annum, depending on location and...


  • Lisburn, United Kingdom Reactive Recruitment Full time

    We are collaborating with a pioneering recycling business that converts waste into a high-value commodity. Focused on plastics sourced from the UK and Europe, they supply over 500 customers worldwide.Key ResponsibilitiesThis dynamic role encompasses three key areas: customer experience, logistics, and commercial management. By dividing your time equally...


  • Lisburn, United Kingdom Tesco Partners Full time

    We're seeking motivated colleagues to serve our shoppers every day. This role offers stability, flexibility, or career progression, making it perfect for those who value work-life balance.Key Responsibilities:Delve into customer expectations and provide a great shopping experience daily.Ensure all facilities are in good working order by following opening and...


  • Lisburn, United Kingdom Mamas & Papas Full time

    We are looking for an experienced Retail Store Supervisor to lead our team at Mamas & Papas Lisburn concession store. As a Store Supervisor, you will be responsible for leading a small team of Sales Consultants, working closely with the Mamas & Papas store Manager or Management teams to achieve store results and provide an exceptional customer...


  • Lisburn, United Kingdom Reactive Recruitment Full time

    About UsWe're Reactive Recruitment, partnering with innovative businesses like our recycling partner in Lisburn. Our focus is on finding exceptional talent for forward-thinking companies.Role OverviewThe successful candidate will be responsible for leading a team, managing logistics operations, and driving commercial growth. This is an exciting opportunity...


  • Lisburn, United Kingdom Compass Group UK Full time

    Company Overview:Compass Group UK is a leading food service company in the UK, dedicated to providing exceptional food experiences. Our team of passionate individuals shares a commitment to delivering outstanding customer service and quality food.Salary:£37,000 - £42,000 per annum, depending on experience.Job Description:We are seeking a talented Chef to...


  • Lisburn, United Kingdom Winemark Full time

    Job Description: We are seeking a talented and results-driven Sales Advisor to join our Lisburn team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective product knowledge and sales techniques.Main Responsibilities:

  • Trading Assistant

    4 weeks ago


    Lisburn, United Kingdom Sainsbury's Full time

    Sainsbury's is a leading retailer committed to providing exceptional customer experiences. As a Trading Assistant, you will play a vital role in supporting our store operations, ensuring that customers receive outstanding service and have an enjoyable shopping experience.Job DescriptionThis is a fast-paced role that requires flexibility and adaptability. You...


  • Lisburn, United Kingdom Coca-Cola Hbc Northern Ireland Full time

    Customer Logistics Manager Function: Supply Chain Location: Knockmore Hill, Lisburn Contract: 16 Month Fixed Term Contract ABOUT YOUR NEW JOB Responsible for leading, developing and managing the Customer Logistics department.The role will develop and execute joint value creation opportunities across all our key customer accounts while understanding emerging...


  • Lisburn, United Kingdom CV-Library Full time

    Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge?  We may have the role for you! Everyday Loans are currently recruiting for Customer Account Managers. Everyday Loans is an established market leader in consumer...


  • Lisburn, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£24,468 **this is made up of a base salary of **£22,400 **along with an additional **£500 **flexible benefit and up to a **£1,568...


  • Lisburn, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions Country: United Kingdom **Join our community** We are currently recruiting part time (21 hours per week) Customer Service colleagues with a starting package of **£24,468 pro rata **this is made up of a base salary of **£22,400 pro rata **along with an additional **£500...