Customer Experience Advisor S1 Retail

4 weeks ago


Lisburn, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

Country: United Kingdom

**Join our community**

We are currently recruiting part time (21 hours per week) Customer Service colleagues with a starting package of **£24,468 pro rata **this is made up of a base salary of **£22,400 pro rata **along with an additional **£500 **flexible benefit and up to a **£1,568 **discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know**

In a part time Branch based role, you’ll be working 21 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

The role is based in our Lisburn branch.

**Everyday Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £22,400 pro rata plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK**

**What to do next**

If this sounds like a role you’re interested in, then please apply.



  • Lisburn, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£24,468 **this is made up of a base salary of **£22,400 **along with an additional **£500 **flexible benefit and up to a **£1,568...


  • Lisburn, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Lisburn Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484...


  • Lisburn, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Lisburn Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£24,468, **this is made up of a base salary of **£22,400 **along with an additional **£500 **flexible benefit and up to a **£1568 **discretionary performance...

  • Ee Retail Advisor

    2 weeks ago


    Lisburn, United Kingdom EE, BT and Plusnet Full time

    Lisburn- Customer Advisor- 12 Hours weeklyIt's time to look to the future.We want our people to see their potential at work. That's why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don't need to have the skills right now - before you know it, you'll be part of the team, wowing customers with your people skills,...


  • Lisburn, United Kingdom Dobbies Garden Centres Ltd Full time

    **Job Ref**:DO9509 **Branch**:Dobbies Lisburn **Location**:Dobbies Lisburn, Lisburn **Contract type**:Fixed Term **Hours**:Part Time **Shift pattern**:Flexible shifts throughout the week including weekends **Hours per week**:16 **Posted date**:18/02/2023 **Closing date**:20/03/2023 **About the role** At Dobbies, we want our customers to always have...

  • Retail Travel Advisor

    3 weeks ago


    Lisburn, United Kingdom TUI Group Full time

    Lisburn, United Kingdom- - 125744- - Onsite- - Permanent- - Part Time- - 22.5Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Lisburn shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our...


  • Lisburn, United Kingdom Dobbies Garden Centres Ltd Full time

    **Job Ref**:DO9488 **Branch**:Dobbies Lisburn **Location**:Dobbies Lisburn, Lisburn **Contract type**:Fixed Term **Hours**:Part Time **Shift pattern**:Flexible shifts throughout the week including weekends **Hours per week**:8 **Posted date**:15/02/2023 **Closing date**:17/03/2023 About the role Our club plus members are at the heart of what we do,...


  • Lisburn, United Kingdom Dobbies Garden Centres Ltd Full time

    Job Ref:DO9509Branch:Dobbies LisburnLocation:Dobbies Lisburn, LisburnContract type:Fixed TermHours:Part TimeShift pattern:Flexible shifts throughout the week including weekendsHours per week:16Posted date:18/02/2023Closing date:20/03/2023About the roleAt Dobbies, we want our customers to always have great service in a welcoming and safe environment. Our club...

  • Liz Earle

    1 week ago


    Lisburn, United Kingdom No.7 Boots Full time

    Lisburn, Sprucefield Shopping Centre Part-Time Permanent Passionate about people and beauty? Build a career with Liz Earle... As the third largest premium skincare brand in the UK, with over 170 counters nationally, we are looking for beauty, skincare and retail lovers to join our team. As a Liz Earle Customer Advisor (Retail Sales Associate) you’ll be...

  • Liz Earle

    1 week ago


    Lisburn, United Kingdom Boots Full time

    Summary Job Reference: - 218890BR Lisburn, Sprucefield Shopping Centre Permanent **Passionate about people and beauty? Build a career with Liz Earle...** **As the third largest premium skincare brand in the UK, with over 170 counters nationally, we are looking for beauty, skincare and retail lovers to join our team. As a Liz Earle Customer Advisor...


  • Lisburn, United Kingdom Menarys Retail Ltd Full time

    **Temporary Sales Advisor (Job Ref: D441)** **Summer cover** **-Menarys Bow Street Mall, Lisburn** **ABOUT OUR COMPANY** **With over 100 years in business, Menarys employees over 200 staff, with over 50 of our current team having worked for the company more than 10 years!** **OUTLINE OF THE ROLE** Menarys is growing and it is our teams of passionate...

  • Customer Advisor

    4 weeks ago


    Lisburn, United Kingdom Boots Full time

    Summary Job Reference: 232254BR - Job Reference: 2 3 2 2 5 4 B R Lisburn, Sprucefield Shopping Centre Fixed Term 37.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s...

  • Customer Advisor

    3 weeks ago


    Lisburn, United Kingdom Boots Full time

    Summary Job Reference: 232516BR - Job Reference: 2 3 2 5 1 6 B R Lisburn, Bow Street Permanent 20 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...

  • Customer Advisor

    3 weeks ago


    Lisburn, United Kingdom Boots Full time

    Summary Job Reference: 232832BR - Job Reference: 2 3 2 8 3 2 B R Lisburn, Knockmore Permanent 37.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...


  • Lisburn, United Kingdom Dobbies Garden Centres Ltd Full time

    **Job Ref**:DO9489 **Branch**:Dobbies Lisburn **Location**:Dobbies Lisburn, Lisburn **Contract type**:Fixed Term **Hours**:Part Time **Shift pattern**:Flexible shifts throughout the week including weekends **Hours per week**:8 **Posted date**:15/02/2023 **Closing date**:17/03/2023 **About the role** At Dobbies, we want our customers to enjoy tasty...


  • Lisburn, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** - 230000EX) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...


  • Lisburn, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** - 230000EZ) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Advisor

    3 weeks ago


    Lisburn, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12-20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Sprucefield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...


  • Lisburn, United Kingdom Three Full time

    We're recruiting for a 16 hour vacancy in our Lisburn Three Store. **Why choose Three?** We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning Retail team. **We can offer you...

  • Customer Advisor

    2 weeks ago


    Lisburn, United Kingdom B&Q Full time

    About the roleCustomer Advisor - Evening Stock FlowPart time - 20 hours per week3 Month Fixed Term ContractShifts available Monday - Friday, 6pm - 10pm ( 5 nights x 4 hour shifts)UK Notional hourly rate £12.21 per hourB&Q Sprucefield- Colleagues under 18 are not permitted to work between 10pm-6amWe believe anyone can improve their home to make life better....