Customer Experience Manager

6 days ago


Lisburn, United Kingdom Reactive Recruitment Full time
Job Title: Customer Service & Operations Manager (Hybrid)

We are partnering with a recycling business that transforms waste into a commodity. Specifically, they deal in plastics which they mainly source from the UK and Europe but sell to hundreds of customers across 50 countries.

This role can be split into thirds: 1/3 customer experience, 1/3 logistics, and the final 1/3 commercial. Your team will be responsible for ensuring the customer and supplier experience runs as smoothly as possible.

In terms of logistics, you will be responsible for shifting a significant volume of plastics – approximately 800 tonnes in July. To achieve this efficiently, you need to improve existing working procedures while saving costs wherever possible.

The Lisburn site has 19 employees, with 8 reporting directly to you. This role reports directly to the Managing Director.

To succeed in this position, you would require senior management experience in a distribution, trucking, ocean freight, import/export, freight forwarding, or trading business. Additionally, you should have experience in creating and leading high-performance teams, excellent problem-solving skills, experience of process improvement, and proficiency in Microsoft Office Suite.

This position offers an excellent salary package and a unique opportunity. For more information, please get in touch with Mark Devlin.

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