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Sales Administrator

2 months ago

Loughborough, Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time
The Opportunity

Macildowie Recruitment and Retention is seeking a highly organized and detail-oriented Sales Administrator to join our team. As a Sales Administrator, you will play a crucial role in assisting our customers with product information, stock availability, and pricing. You will also be responsible for processing sales orders, providing excellent customer service, and working closely with our sales managers and customer services team.

Key Responsibilities
  • Answer customer calls and provide product information, or take relevant details to provide a customer call back
  • Monitor a shared inbox and respond to customer inquiries in a timely manner
  • Process sales orders, ensuring all orders for next day are processed by 3:30 pm and working closely with the warehouse to ensure timely despatch
  • Provide a high level of customer service at all times, seeing enquiries and complaints through from initial contact to resolution in an efficient and timely manner
  • Arrange collections and deliveries in and around the UK
  • Ensure customers are given accurate information and delivery times to assist them in their production scheduling and keeping Opera updated with correct information & dates
  • Work closely with other departments in IMS to ensure the smooth running of business, achieve targets, and maintain a high level of customer service at all times
  • Investigate and resolve invoice queries, and raise credits if and when required
  • Work closely with sales managers to maximise sales and provide high customer service
Requirements
  • Confident in communicating over the telephone, from customers to suppliers through to management
  • Literate and numerate
  • Able to organise and prioritise workload effectively
  • Computer literate, with experience of email software & Microsoft Office packages, including Word and Excel
  • Ability to work under pressure and to tight deadlines
  • Confident in and able to work within a team to achieve targets
  • Able to work from your own initiative and ability to problem solve