IT Support Specialist
4 weeks ago
KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.
To work as part of the Systems Support Team across multiple contracts, acting as the initial point of contact for the customer, supply chain and internal teams for all queries relating to the system (primarily Concept and SharePoint), business processes, reporting and change requests. You will be required to log and triage queries acting as 1st line support with development into 2nd line, to provide accurate feedback and information or escalating as required.
This role will require you to cover a support period of 08:30 – 17:30. The ideal candidate will have experience supporting various bespoke business IT software packages, using Support Team software – ideally JIRA Support Desk, and hold, have held or eligible to apply for security clearance of CTC level or above.
Key Responsibilities
Supporting various bespoke business IT software packages
Using Support Team software – ideally JIRA Support Desk
Holding, having held or eligible to apply for security clearance of CTC level or above
Strong skills using the Microsoft Office suite (Word, Excel, PowerPoint, Visio)
Experience of using multiple bespoke business IT systems
Experience creating, triaging and managing support tickets to resolution or escalation
Systems, Business Administration or Engineering or equivalent
Experience supporting CAFM systems – ideally Concept Evolution
Experience of SharePoint and associated tools
Familiarity with ITIL practices – ideally ITIL version 4
Full, clean driving licence
Experience of integration and implementation of complimentary IT tools
Knowledge of the Facilities Management industry
Knowledge of SQL for basic data queries
Working Arrangements
This role will be based in a hybrid (2-3 days office and WFH) with occasional travel to Leatherhead. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. INCLUSION AND DIVERSITY AT KBR
Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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