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Fraud Strategy Portfolio Manager
2 months ago
As a key member of our team, you will play a critical role in managing active cases involving credit card fraud. Your expertise will be essential in overseeing the fact-gathering and investigation process, advising on actions for resolution to ensure Service Level Agreements are maintained.
Key Responsibilities- Develop and implement strategies to mitigate and prevent losses through daily monitoring of current fraud trends.
- Collaborate with legal and other business units, client leadership, and relevant government agencies to develop policies, programs, and efforts designed to detect, identify, and resolve fraudulent activity.
- Work with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness in identifying fraud.
- Research, select, and manage software programs utilized in research efforts to review and analyze transactions and customer records in search of fraudulent activities.
- Provide training and guidance to front-line leaders (supervisors) to ensure quality performance and proper handling of sensitive data.
- Collaborate with Client Relations team to deliver Client contractual requirements and serve as a point of contact to existing clients to provide subject matter expertise on items such as best practices for fraud risk policy.
- Conduct analysis and ad-hoc SQL queries continuously for team members and other departments.
- Bachelor's Degree in a related field of study from an accredited university.
- Relevant experience or degree in lieu of a degree may be considered.
- Typically a minimum of 6 years related professional experience and prefer a minimum of 1-2 years experience in a supervisory position.
Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.
