Fraud Team Manager
1 month ago
At TSYS Managed SVCS EMEA, LTD (GB), we are seeking a highly skilled Fraud Team Manager to join our team. As a key member of our operations team, you will be responsible for managing the departmental operations for the call center, interacting with client leadership to resolve issues, and overseeing the efficiency and quality of monitoring call volumes to ensure Service Level Agreements are maintained.
Key Responsibilities:- Manage the daily operations of individual teams in a productive manner to maintain contracted client performance standards.
- Monitor the time and attendance and adherence of policy for team members, including any necessary training.
- Coach, develop, and counsel existing team members to higher performance.
- Hire new team members.
- Conduct training for customer service processes for team members, clients, and merchants (as applicable).
- Meet with Clients and Leadership team to participate in call quality calibration and operations meetings to understand Client needs and deliver to expectation.
- Collaborate with the Account management and/or other teams to ensure contractual requirements are met.
- Provide recommendations to reduce and/or eliminate issues that impact overall service quality.
- Suggest improvements to products and services for future needs.
- Bachelor's Degree.
- Relevant experience or degree in a related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered.
- Typically a minimum of 4 years related professional experience.
We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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Fraud Investigator
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Fraud Investigator
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Global Payments Full timeAbout This RoleAt Global Payments, we're committed to delivering best-in-class payment technology and software solutions. As a Fraud Analyst, you'll play a critical role in our efforts to prevent and investigate financial crimes.Key ResponsibilitiesInvestigate fraud accounts on behalf of clients, reviewing and making recommendations for action to pursue...
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Fraud Analyst
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Fraud Strategy Portfolio Manager
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Fraud Strategy Portfolio Manager
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Global Payments Full timeAbout This RoleAs a key member of our team, you will play a critical role in managing active cases involving credit card fraud. Your expertise will be essential in overseeing the fact-gathering and investigation process, advising on actions for resolution to ensure Service Level Agreements are maintained.Key ResponsibilitiesCollaborate with legal and...
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Fraud Investigator
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Fraud Investigator
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Fraud Team Manager
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Motor Claims Investigator
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Senior Manager
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Motor Claims Investigator
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Motor Claims Investigator
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Financial Crime Operations Manager
1 month ago
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