Customer Experience Specialist

2 days ago


Bolton, Bolton, United Kingdom The Boots Company PLC Full time
About the Job

We are currently looking for a Customer Experience Specialist to join our team at The Boots Company PLC. As an Optometrist Assistant, you will play a critical role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to interact with customers, understand their needs, and provide tailored solutions that exceed their expectations.

You will be working on the shop floor, collaborating with our team members to deliver outstanding customer experiences. Your role will involve supporting with eye-tests, ordering, dispensing, and collecting glasses and contact lenses, as well as providing aftercare support through repairs and adjustments.

To be successful in this position, you should have excellent interpersonal skills, a patient and empathetic nature, and a genuine passion for delivering exceptional customer service. Experience working in a retail or clinical environment is beneficial, but not necessary. Our salary package includes £22,000 - £26,000 per annum, depending on your level of experience.



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