Lead Customer Experience Specialist

3 days ago


Bolton, Bolton, United Kingdom SD Worx Full time
About the Role

We are seeking a talented Lead Customer Experience Specialist to join our team at SD Worx. In this role, you will be responsible for planning strategic campaigns to engage and retain customers, promote loyalty and advocacy, and drive revenue growth.

You will work closely with the Customer Excellence and Account Management sales teams to develop and execute cross-sell campaigns for our Talent, Workforce Management, SD Worx Academy, and consultancy offerings. Additionally, you will create email promotions, social media adverts, presentations, and product information designed specifically for our customer base.

The ideal candidate will have strong experience in customer marketing or advocacy, with expertise in integrated campaign development and execution. They will also possess exceptional written and verbal communication skills, as well as strategic thinking ability and a proactive attitude.

The salary for this position is estimated to be around $90,000 - $120,000 per year, depending on experience and location. We offer a dynamic work environment, flexible working hours, and opportunities for career growth and professional development.

SD Worx lives diversity in the workplace, providing inspiration and innovation in our company. We welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.



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