Customer Satisfaction Specialist
2 days ago
About Our Company
Trostan Dene is a UK-based specialist manufacturer, part of a larger group business with multiple production operations.
The Job Description
We are seeking a highly skilled Customer Satisfaction Specialist to manage our aftersales service and support operations. This role involves:
- Managing customer service, repairs, warranty claims, and other aftersale activities
- Coordinating with cross-functional teams to resolve customer complaints and issues
- Developing and implementing strategies to improve customer satisfaction and retention
Salary and Benefits
The estimated salary for this position is £50,000 - £60,000 per annum, plus a comprehensive benefits package and opportunities for professional growth and development.
Requirements and Qualifications
To be successful in this role, you will need:
- A degree in a relevant field, such as business or engineering
- At least 2 years of experience in a similar role, preferably in the manufacturing industry
- Excellent communication and problem-solving skills
Join Our Team
Trostan Dene offers a supportive work environment, opportunities for professional growth and development, and a chance to make a real impact in the manufacturing industry.
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