Customer Satisfaction Specialist

2 days ago


Bolton, Bolton, United Kingdom Trostan Dene Full time

About Our Company

Trostan Dene is a UK-based specialist manufacturer, part of a larger group business with multiple production operations.

The Job Description

We are seeking a highly skilled Customer Satisfaction Specialist to manage our aftersales service and support operations. This role involves:

  • Managing customer service, repairs, warranty claims, and other aftersale activities
  • Coordinating with cross-functional teams to resolve customer complaints and issues
  • Developing and implementing strategies to improve customer satisfaction and retention

Salary and Benefits

The estimated salary for this position is £50,000 - £60,000 per annum, plus a comprehensive benefits package and opportunities for professional growth and development.

Requirements and Qualifications

To be successful in this role, you will need:

  • A degree in a relevant field, such as business or engineering
  • At least 2 years of experience in a similar role, preferably in the manufacturing industry
  • Excellent communication and problem-solving skills

Join Our Team

Trostan Dene offers a supportive work environment, opportunities for professional growth and development, and a chance to make a real impact in the manufacturing industry.



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