Customer Experience Specialist

1 day ago


Bolton, Bolton, United Kingdom Trostan Dene Full time
Key Responsibilities:
  • Manage customer service, repairs, warranty claims, and other aftersales activities
  • Create and champion a business-wide understanding of key field issues affecting customer retention
  • Ensure improvement activity is in place to resolve root causes

This role requires a focus on achieving key performance indicators and driving business results. Familiarity with relevant software and tools used in aftersales operations, such as CRM systems and inventory management software, is beneficial. Data analysis skills are essential, including the ability to analyse data (financial and operational), manage budgets, control costs, and identify recurring failures.



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