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Service Desk Operations Manager

2 months ago

Bristol, Bristol, United Kingdom Peaple Talent Full time £60,000
Service Desk Manager

Peaple Talent is partnering with an established organisation to find a Service Desk Manager to oversee the operation of the field and desk-based Service Desk teams.

Key Responsibilities:
  • Lead and manage the team to support all IT Support Service aspects
  • Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
  • Help set requirements for process changes
Requirements:
  • Significant experience managing a Global Service Desk team
  • Knowledge and experience of ITIL
  • Strong analysis and reporting skills
Benefits:
  • 25 days annual leave
  • Cycle to Work scheme
  • Onsite parking