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IT Support Specialist
2 months ago
Job Title: IT Support Specialist
Job Summary:
We are seeking a highly motivated and experienced IT Support Specialist to join our team at Stoneacre Motor Group. As an IT Support Specialist, you will be responsible for providing technical support to our staff and franchise partners, resolving IT-related issues, and maintaining our company's IT systems.
Key Responsibilities:
- Provide technical support to staff and franchise partners via phone, email, and in-person
- Resolve IT-related issues in a timely and efficient manner
- Maintain and troubleshoot computer hardware, software, and peripherals
- Administer user logins and telephony systems
- Perform system checks and work with external support providers to resolve issues
- Perform hardware repairs and upgrades
Requirements:
- Minimum 3 years of experience in IT field-based or 2nd Line Support
- Strong problem-solving skills and ability to explain technical issues to non-technical audiences
- Knowledge of Windows-based computer networking and protocols
- Ability to work under own initiative and prioritize workloads
- Self-motivated team player with a willingness to learn and share knowledge
Benefits:
- Competitive salary
- 22 days holiday per annum (excluding bank holidays)
- Company vehicle with fuel expenses
- Access to certified online training for self-development
- Career progression and opportunity to develop skills
Technology:
- Microsoft Windows 10/11
- Microsoft 365 environment
- Printer/multi-function devices
- Desktop/Laptop & mobile devices (Android & iOS)
- TCP/IP Networking & switches
Desirable:
- Zendesk
- Kaseya VSA
- MERAKI WLAN and MDM
- Azure Active Directory & Exchange online Admin
- VoIP