Application Support Specialist
2 weeks ago
Balborough, Chesterfield + Home working
Up to £45,000
Your New Role
Our client is a leading technology company that is revolutionizing the manufacturing industry with innovative solutions. They are seeking an experienced Application Support Engineer to join their team and contribute to their business and technology transformation.
About the Role
The successful candidate will be responsible for promoting the availability, performance, security, and effective provisioning of all applications. This will involve developing an excellent understanding of our business processes, performing regular system monitoring, and participating in incident and problem resolution.
Key Responsibilities
- Developing a deep understanding of our business processes to identify areas for improvement and solve problems.
- Performing regular system monitoring to ensure the integrity and availability of software resources and processes.
- Participating in incident and problem resolution, including identification, diagnosis, and root cause analysis.
- Actively communicating risks, operational problems, and incidents to ensure rapid resolution and minimal impact on services.
- Responding to requests for support in a timely fashion to meet overall service levels and ensure quality customer service.
- Following appropriate controls over implementations and changes to ensure adherence to common processes.
- Identifying gaps in services and recommending solutions to contribute to the improvement of services.
Requirements
- Experience in implementing and supporting applications.
- Ability to understand business processes and operate cross-functionally to resolve technical problems.
- Basic server technical skills, including SQL Databases (SQL queries to analyze data) T-SQL.
- Flexible and able to make good judgment, where applicable.
- Able to influence and convince users with new ideas and proposals to improve business procedures and IT Systems.
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