Technical Support Specialist
3 days ago
About BCN Group Ltd
BCN Group Ltd is a leading managed IT services provider based in the United Kingdom. We specialise in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management.
Job Description
We are seeking an experienced 3rd Line Support Consultant to join our service desk team. As an escalation point for 1st and 2nd line engineers, you will mentor and coach your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base.
Responsibilities
- Providing 3rd line technical support for hardware and software issues.
- Root cause analysis specialist.
- Delivery of advanced technical training to the support team, to advance their skills.
Requirements
- Microsoft Windows server (2016, 2019 and 2022)
- Microsoft 365 Platform; Entra, Exchange, Intune/Endpoint Manager
- Microsoft Azure
- Microsoft Azure Virtual Desktops
- Advanced Networking (troubleshooting, VLANs)
- Advanced Firewall Management and Troubleshooting (Fortigate, SonicWall)
- Virtualisation Technologies (VMware, Hyper-V, Citrix); Clustering, Management and Troubleshooting
- SAN Management and Troubleshooting
- Backup and Disaster Recovery Experience
- Excellent Troubleshooting Methodology
- Backup and Recovery Experience (Veeam, Azure Recovery)
- Documentation
- Mentorship of junior engineers
- Customer first mindset
- Full clean UK drivers license for client-site travel
Why Choose BCN Group Ltd?
- The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
- Competitive salary and the ability to progress.
- Enhanced holiday allowance increasing with length of service, plus bank holidays, we even give you the day off if you're working to celebrate your birthday.
- Hybrid working policy – your wellbeing matters to us.
- Company pension scheme.
- 6-months of full pay during maternity leave – subject to length of service.
- 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more.
- Life assurance.
- Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts.
- State-of-the-art office with free parking.
- Balancing work, life, and fitness can be challenging, so we offer a free 24-hour on-site gym at our Manchester and Leeds locations to make it easier to stay active.
- Beer (or soft drinks) and Pizza Fridays, dress down every day, social events such as Summer BBQ, Christmas party and lots more.
Estimated Salary: £45,000 - £60,000 per annum
-
Technical Support Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: Technical Support SpecialistCompany Overview: Rise Technical Recruitment Limited is a leading provider of technical recruitment services, helping businesses find skilled professionals to drive their success.We are currently seeking a highly motivated and experienced Technical Support Specialist to join our team. As a key member of our technical...
-
Technical Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Rise Technical Recruitment Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Rise Technical Recruitment. As a key member of our team, you will be responsible for providing technical support and maintenance services to our clients in various industrial industries.The successful candidate will have a mechanical engineering background with...
-
Technical Support Specialist
17 hours ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our IT team at Interface Recruitment UK. The successful candidate will be responsible for providing technical support to internal personnel and ensuring that all incoming queries and incidents are resolved in a timely and professional manner.About the...
-
Technical Support Specialist
13 hours ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Description:We are seeking a skilled Technical Support Specialist to join our fast-paced IT department in Leeds. As part of our team, you will provide technical support to internal staff, ensuring seamless operations and minimal downtime.
-
Technical Support Specialist
3 days ago
Leeds, Leeds, United Kingdom Leeds Bread Co-op Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a highly organized and detail-focused individual to join our Public Rights of Way team as a Technical Support Specialist.This exciting opportunity involves supporting a motivated team in protecting and improving Leeds' public rights of way network. As a key member of our team, you will be...
-
Technical Support Specialist
3 days ago
Leeds, Leeds, United Kingdom OCU Full timeWe are seeking a highly motivated Technical Support Specialist to join our team in Leeds, providing technical assistance to customers and resolving complex issues.This role offers a competitive salary of 25,000 per annum, as well as opportunities for career advancement and professional development within the company.Responsibilities:Providing technical...
-
Technical Support Specialist
17 hours ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Title: Technical Support Specialist">About the Role:We are seeking a skilled Technical Support Specialist to provide technical support to internal end-users and external customers in Leeds. As an ITIL V4 certified professional, you will be working on-site and from home (50% work-from-home arrangement) to ensure seamless delivery of services.Main...
-
Technical IT Support Specialist
3 days ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeWe are seeking a highly skilled Technical IT Support Specialist to join our team at Interface Recruitment UK. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Job Description:This is an exciting opportunity for an experienced IT professional to take on a challenging role in a fast-paced...
-
Technical Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Overview:Interface Recruitment UK is seeking an experienced Technical Support Specialist to provide high-level technical support for a technology house. The ideal candidate will have in-depth knowledge of server and desktop hardware, general networking, and virtualisation technologies.About the Role:This is a fantastic opportunity to join a dynamic team...
-
IT Technical Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Otis Full timeJob Title: Sales Technical SupportCompany Overview:Otis is a leading provider of innovative solutions for the elevator industry. As a Sales Technical Support Specialist, you will be part of a dynamic team that strives to deliver exceptional customer service.Estimated Salary: $60,000 - $80,000 per annum.Job Description:Key Responsibilities:Assist the sales...
-
Technical Support Specialist
11 hours ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob OverviewInterface Recruitment UK is seeking a highly motivated Technical Support Specialist to join their team. As a key member of the IT department, you will be responsible for providing 1st and 2nd line technical support for desktop hardware, software, and business systems.In this role, you will work closely with external and internal technical...
-
Technical Support Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Tbwa ChiatDay Inc Full timeJob DescriptionWe're seeking a skilled Technical Support Specialist to join our global support team. As a key member of our team, you will provide exceptional technical support to our customers via phone, email, or live chat.Key Responsibilities:Assist with client software installation, hardware modification, and problem resolution.Deliver remote product...
-
Technical Support Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Otis Careers Full timeAt Otis Careers, we are seeking a Technical Support Specialist to join our team. As a Sales Technical Support role, you will play a crucial part in assisting the sales team by carrying out full site surveys of existing equipment(s), recording all operating parameters and key data to allow an accurate proposal to be generated.You will advise the estimating...
-
Technical Support Specialist
11 hours ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Interface Recruitment UK. As a Software Support Advisor, you will be responsible for delivering exceptional customer service and technical support to our clients.Key responsibilities include:Providing response services for customer queries related to software...
-
Technical Structural Support Specialist
3 days ago
Leeds, Leeds, United Kingdom Trimble Full timeJob Description: Technical Structural Support Specialist">We are seeking a highly skilled Technical Structural Support Specialist to join our team in Leeds. As a specialist, you will work closely with our customers to provide expert technical support, create training materials, and develop our knowledge base.">The successful candidate will have a degree in...
-
IT Technical Support Specialist
1 month ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob DescriptionA 30-word summary of the job description: Provide high-level IT support in a demanding environment, ensuring client productivity through effective IT system use and delivering excellent client service experience.Key Responsibilities:Taking and recording client calls and service requestsInvestigating and resolving incidents and service...
-
Technical Support Specialist
10 hours ago
Leeds, Leeds, United Kingdom Interpublic Group Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our IT team at Interpublic Group in Leeds. The successful candidate will provide first and second line technical support to employees, ensuring that all issues are dealt with promptly and efficiently.Key Responsibilities:To provide technical support to employees via telephone,...
-
ICT Technical Support Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeAbout the RoleWe are seeking an ICT Technical Support Specialist to join our team at Interface Recruitment UK. In this role, you will be responsible for providing technical support to our clients on various IT systems and applications.Key Responsibilities:Incident Response: Respond to technical support incidents via phone, email, or internal ticket system in...
-
Technical Quality Assurance Specialist
11 hours ago
Leeds, Leeds, United Kingdom Premier Technical Recruitment Full time**Job Title:** Technical Quality Assurance SpecialistWe are seeking an experienced Technical Quality Assurance Specialist to join our prestigious Leeds office environment. The successful candidate will be responsible for ensuring the highest standards of quality control in our bespoke heavier engineering and materials handling activities.The role...
-
Technical Support Specialist
7 days ago
Leeds, Leeds, United Kingdom Ernest Gordon Recruitment Full timeJob Description: Technical Support Specialist - LiftsJob Type: Field Service EngineerWe are looking for a skilled Technical Support Specialist to join our team as a Field Service Engineer for lifts. In this role, you will be responsible for providing technical support and maintenance for our passenger lift systems, ensuring they operate smoothly and...