Medical Receptionist
2 months ago
About the Role
The Sleights and Sandsend Medical Practice is seeking a highly skilled and organized Medical Receptionist to join our team. As a Medical Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional patient care and administrative support to our clinical team.
Key Responsibilities
- Maintain and monitor the practice appointment system to ensure efficient scheduling and minimize wait times.
- Process personal, telephone, and e-requests for appointments, ensuring accurate and timely communication with patients.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately, providing a professional and courteous service.
- Signpost patients to the correct service, ensuring they receive the necessary support and care.
- Initiate contact with and respond to requests from patients, team members, and external agencies, maintaining effective communication channels.
- Read code data on EMIS, accurately processing and updating patient information.
- Photocopy documentation as required, maintaining confidentiality and adhering to data protection policies.
- Data entry of new and temporary registrations and relevant patient information, ensuring accuracy and completeness.
- Input data into patients' healthcare records as necessary, maintaining up-to-date and accurate records.
- Direct requests for information, such as SAR, insurance/solicitors letters, and DVLA forms, to the administrative team, ensuring efficient processing and response.
- Manage all queries as necessary in an efficient manner, including EMIS tasks and emails, maintaining a high level of customer satisfaction.
- Complete and log the daily fridge temperature and monthly data logging on TeamNet, ensuring compliance with regulatory requirements.
- Carry out system searches as requested, providing accurate and timely information to support patient care.
- Maintain a clean, tidy, and effective working area at all times, adhering to health and safety standards.
- Monitor and maintain the reception area and notice boards, ensuring a welcoming and informative environment for patients.
- Support all clinical staff with general tasks as requested, providing administrative support to ensure smooth operations.
About Us
The Sleights and Sandsend Medical Practice is a General Medical Services Practice located in North Yorkshire. We provide services to residents of Sleights, Whitby, and surrounding villages, with a branch surgery at Sandsend. Our practice has a dedicated team working together to deliver high-quality, accessible care within a supportive and friendly learning environment.
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