Medical Receptionist
1 month ago
About the Role
We are seeking a highly organized and communicative Medical Receptionist to join our team at Sleights and Sandsend Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.
Key Responsibilities
- Maintain and monitor the practice appointment system to ensure efficient scheduling and minimize waiting times.
- Process personal, telephone, and e-requests for appointments, ensuring accurate and timely responses.
- Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately, providing a warm and welcoming experience for patients.
- Signpost patients to the correct service, ensuring they receive the necessary support and guidance.
- Initiate contact with and respond to requests from patients, team members, and external agencies, maintaining effective communication channels.
- Read code data on EMIS, accurately processing and updating patient information.
- Photocopy documentation as required, maintaining a secure and organized filing system.
- Data entry of new and temporary registrations and relevant patient information, ensuring accuracy and completeness.
- Input data into patients' healthcare records as necessary, maintaining up-to-date and accurate records.
- Direct requests for information, SAR, insurance/solicitors letters, and DVLA forms to the administrative team, ensuring timely and efficient processing.
- Manage all queries as necessary in an efficient manner, including EMIS tasks and emails, maintaining a high level of customer satisfaction.
- Complete and log the daily fridge temperature and monthly data logging on TeamNet, ensuring compliance with regulatory requirements.
- Carry out system searches as requested, providing accurate and timely information to support clinical staff.
- Maintain a clean, tidy, effective working area at all times, promoting a positive and productive work environment.
- Monitor and maintain the reception area and notice boards, ensuring they are up-to-date and informative.
- Support all clinical staff with general tasks as requested, providing a high level of administrative support.
About Us
Sleights and Sandsend Medical Practice is a General Medical Services Practice located near Whitby, North Yorkshire. We have a current list size of 5,200 patients and provide services to residents of Sleights, Whitby, and the surrounding villages. Our practice has a dedicated team that works together to deliver high-quality, accessible care within a supportive and friendly learning environment.
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