Healthcare Receptionist
2 months ago
About the Role
The Sleights and Sandsend Medical Practice is seeking a highly organized and communicative individual to join our team as a Receptionist. As a key member of our front-of-house team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.
Key Responsibilities
- Maintain and monitor the practice appointment system to ensure efficient scheduling and minimize waiting times.
- Process personal, telephone, and e-requests for appointments, ensuring accurate and timely communication with patients.
- Answer incoming phone calls, transferring calls or dealing with callers' requests appropriately, providing a warm and welcoming experience for patients.
- Signpost patients to the correct service, ensuring they receive the necessary support and guidance.
- Initiate contact with and respond to requests from patients, team members, and external agencies, maintaining effective communication channels.
- Read and enter code data on our electronic medical records system (EMIS).
- Photocopy documentation as required, maintaining accurate and secure records.
- Data entry of new and temporary registrations and relevant patient information, ensuring up-to-date records.
- Input data into patients' healthcare records as necessary, maintaining accurate and comprehensive records.
- Direct requests for information, such as SARs, insurance/solicitors letters, and DVLA forms, to the administrative team.
- Manage all queries efficiently, including EMIS tasks and emails, ensuring prompt and effective resolution.
- Complete and log the daily fridge temperature and monthly data logging on TeamNet, maintaining accurate records.
- Carry out system searches as requested, ensuring accurate and timely information.
- Maintain a clean, tidy, and effective working area at all times, adhering to our high standards of patient care.
- Monitor and maintain the reception area and notice boards, ensuring a welcoming and informative environment.
- Support all clinical staff with general tasks as requested, providing a collaborative and supportive team environment.
About Us
The Sleights and Sandsend Medical Practice is a General Medical Services Practice, providing high-quality, accessible care to residents of Sleights, Whitby, and surrounding villages. We have a dedicated team working together to deliver exceptional patient care within a supportive and friendly learning environment.
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