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Job Summary
We are seeking a highly organized and communicative Medical Receptionist to join our team at Sleights and Sandsend Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.
Main Responsibilities
Key responsibilities of the Medical Receptionist role include:
- Maintaining and monitoring the practice appointment system
- Processing personal, telephone, and e-requests for appointments
- Answering incoming phone calls, transferring calls, or dealing with callers' requests appropriately
- Signposting patients to the correct service
- Initiating contact with and responding to requests from patients, team members, and external agencies
- Reading code data on EMIS
- Photocopying documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Inputting data into patients' healthcare records as necessary
- Directing requests for information, SAR, insurance/solicitors letters, and DVLA forms to the administrative team
- Managing all queries as necessary in an efficient manner, including EMIS tasks and emails
- Completing and logging the daily fridge temperature and monthly data logging on TeamNet
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all times
- Monitoring and maintaining the reception area and notice boards
- Supporting all clinical staff with general tasks as requested
About Us
Sleights and Sandsend Medical Practice is a General Medical Services Practice located near Whitby, North Yorkshire. We have a dedicated team that works together to deliver high-quality, accessible care within a supportive and friendly learning environment.
