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Customer Service Ambassador

4 weeks ago


Dibden Hill, United Kingdom Freedom Leisure Full time
About Freedom Leisure

We're a not-for-profit leisure trust with a strong purpose: to support our local communities and encourage them to be more active, enhancing their physical and mental wellbeing.

As a Customer Service Ambassador, you'll play a vital role in welcoming our community into our facility, providing a warm and friendly welcome to all. Whether it's a seasoned gym-goer or someone making their first steps into the facility, you'll make everyone feel valued and supported.

You'll have the opportunity to build your knowledge of what's on offer at Applemore Health and Leisure Centre, so you can share this with our users. No two days will be the same as you interact with the diverse range of centre users, and you'll also have the chance to deliver our catering service from the combined reception café area.

Key Responsibilities
  • Welcome and serve customers in a face-to-face environment
  • Prioritise tasks effectively
  • Demonstrate good numeracy skills
  • Communicate clearly and confidently
  • Organise yourself efficiently
  • Maintain attention to detail
  • Demonstrate a friendly and helpful attitude
Benefits

We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package tailored to your needs:

  • My Staff Shop: access to discounts on cinema tickets, travel bookings, high street vouchers, gift cards, and more
  • Discounted staff membership (including family members)
  • Incremental holidays
  • Employee Assistance Programme: confidential, independent, and professional counselling
  • Company pension
  • Variety of insurance and saving schemes
  • Financial advice
  • Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
Salary and Working Hours

The salary for this role is up to £13,271 per annum, working 22.25 hours per week on a rota basis from Monday to Sunday.