Community Director

4 weeks ago


Kent, United Kingdom TitanCorp Full time

Job Title: Community Director

Job Summary:

TitanCorp is seeking a highly skilled Community Director to manage the apartment community as a business unit, achieving pre-determined marketing and financial results. The ideal candidate will have 3+ years of experience in property management or a related field, with a strong understanding of sales and marketing concepts.

Key Responsibilities:

I. Financial Responsibilities

• Maximize revenue and cash flow through effective income collection, gross rent maximization, and delinquency minimization.

• Control expenditures by planning, scheduling, and authorizing spending decisions within budgeted limits.

II. Marketing Responsibilities

• Perform routine market and product analysis to communicate competitive rents and generate traffic in the most cost-effective manner.

• Develop and display trailblazer and bootleg signage, ensuring compliance with local ordinances.

III. Leasing Responsibilities

• Receive incoming phone calls from prospects, visually inspect the property, and lease apartments to qualified prospects.

• Schedule move-ins to minimize rent loss and escort prospects to all amenity areas.

IV. Customer Service Responsibilities

• Communicate clearly with residents, both verbally and in writing, using proper grammar and spelling.

• Read and/or listen to resident requests/complaints, attempt to resolve problems quickly, and carry and deliver flowers, newsletters, and correspondence to residents' apartments.

V. Leadership Responsibilities

• Motivate staff, give consistent verbal and written feedback, and schedule the work of on-site staff.

• Train and develop subordinates, conduct staff meetings, and perform performance and salary evaluations.

VI. Administrative Responsibilities

• Ensure timely and accurate completion and submission of forms and reports, including monthly close-out and daily computer backup.

• Perform budgetary planning, assist the Regional Director with the preparation of the initial budget, and regularly supervise accounts payable and receivable.

VII. Direct Community Maintenance and Improvement

• Maintain company standards on landscaping, curb appeal, and maintenance, monitor appearance, and bring problems to the attention of the Regional Director.

• Implement a Rent Ready Policy, visually inspect the condition of vacant units, and make interior upgrade decisions.

VIII. Occasional Duties

• Perform occasional duties as assigned by the Regional Director or other members of executive management.

Requirements:

• Preferably a four-year degree in business, hospitality, or property management.

• Bilingual (Portuguese) is preferred, and the ability to effectively manage people, sustain a professional image, and possess strong people skills, organizational skills, and verbal and writing skills.

• Excellent customer service orientation, one-site knowledge, and an assertive attitude are required.

• Must take and pass a drug screening test.


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