Customer Service Team Lead

3 weeks ago


Perth, Perth and Kinross, United Kingdom Entain Group Full time
Role Overview

The Entain Group is seeking a Customer Service Team Lead to deliver top-notch service and drive standards across our retail shops.

This is an excellent opportunity for those who love sports or great customer service to join our team as a Retail Experience Coordinator and contribute to the success of our business.

As a Shop Operations Manager, you will be responsible for maintaining high shop standards, handling customer complaints with empathy, and driving sales growth through effective product promotion and teamwork.

Key Responsibilities
  • Deliver exceptional customer service and resolve customer complaints efficiently.
  • Promote products and betting terminals to customers, increasing sales and driving revenue growth.
  • Maintain high shop standards, adhering to company policies and procedures.
  • Support colleagues in achieving sales targets and improving customer satisfaction.
Working Patterns

Shops are open from 8am-10pm, Monday-Sunday, depending on location. You will work a varied weekly rota, including long and short shifts, with access to your rota at least four weeks in advance.

Requirements and Benefits
  • You must have excellent communication skills, be able to work effectively in a team environment, and maintain confidentiality when dealing with sensitive customer information.
  • We offer a competitive salary of £24,000 per annum, plus optional overtime opportunities.
  • You will also receive a comprehensive benefits package, including pension scheme, annual ShareSave, discounts with hundreds of retailers, healthcare and wellbeing support, and much more.


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