Claims Handling Team Lead

13 hours ago


Perth, Perth and Kinross, United Kingdom Aviva Full time

About Us

At Aviva, we're committed to helping our customers achieve their goals and protect their futures. As a Claims Handling Team Leader, you'll play a key role in delivering exceptional service and driving business growth.

Salary: £32,000 - £40,000 per annum

This is an exciting opportunity to join our leadership team in Perth and lead one of our 5 teams across commercial property claims. You'll be accountable for:

  • Team Leadership: Managing and motivating a team of frontline claims handlers
  • Resource Management: Planning and managing resources to meet service level agreements
  • Performance Improvement: Using data to identify trends and improve performance
  • Celebrating Success: Sharing best practices and celebrating achievements with other leaders

We're looking for someone who is self-motivated, has excellent communication and motivational skills, and can build great relationships with brokers to improve sentiment. If you have experience in technical escalations and problem-solving, that's a definite advantage


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