Customer Service Specialist

2 days ago


Perth, Perth and Kinross, United Kingdom ENGINEERINGUK Full time

Are you a motivated individual with excellent customer service skills? Do you enjoy problem-solving and working in a fast-paced environment?

About the Role

We are seeking an experienced Field Service Engineer to join our team at ENGINEERINGUK. As a Field Service Engineer, you will be responsible for installations, fixing faults, and delivering great customer service.

The successful candidate will have a UK Manual driving licence, be comfortable working at heights and outside in all weathers, and possess excellent organisational skills.

Key Responsibilities
  • Be the expert in installations, fixing faults and delivering great customer service
  • Diagnose errors and technical problems and determine appropriate solutions
  • Document processes and follow company standard procedures and protocols
  • Collaborate with the technical team and share information across the organisation
What We Offer
  • A competitive salary of £33,700 per year (£29,000 base + £4,700 overtime), plus performance-based commission of £2,500
  • A 4-day working week consisting of 37.5 hours (Monday - Saturday) with a mixture of 7.5 and 10 hour shifts
  • A comprehensive training program to ensure your success
  • A company van and all necessary equipment
  • Ongoing support and mentorship from experienced colleagues
Benefits
  • 25 days of annual leave, including your birthday and all UK bank holidays
  • A first-rate pension programme with up to 10% matching contributions
  • The ability to buy and sell up to 5 days of leave to suit your individual needs
  • Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance
  • Life insurance and a healthcare plan
  • Support for all family situations, including neonatal leave, maternity & paternity policies, and carers leave


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