Customer Service Representative
1 month ago
We are seeking a talented individual to join our team as a Customer Service Representative in one of our retail shops. This is an exciting opportunity to work in a fast-paced environment where no two days are the same.
Key Responsibilities- Welcome and engage with customers, providing a friendly and welcoming service
- Process bets and assist customers with queries
- Demonstrate how to use betting terminals and provide support to customers
- Build relationships with customers and deliver excellent customer service
- Champion safer gambling practices at all times
- Support managers with shop displays and opening/closing activities as required
Shops operate between 8am-10pm, Monday to Sunday, with shifts devised on a rota basis. Evening and weekend working is expected.
Benefits- Annual Pay Review and Bonus Scheme
- Holiday entitlement: 28 days annually (pro rata)
- Paid birthday day off
- Subsidised travel (for London-based roles only)
- Pension plan (4% matching contributions)
- Sharesave Scheme (purchase 888 William Hill shares at a discounted price)
- Perks and discounts
- Training and development opportunities
As a Customer Service Representative with William Hill PLC, you will have the opportunity to develop your skills and knowledge in a supportive and inclusive environment. We invest in our colleagues' futures, helping them build a career that's right for them. Our commitment to diversity and inclusion creates a workplace where everyone feels valued and supported.
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