Frontline Retail Customer Engagement Specialist

1 month ago


Perth, Perth and Kinross, United Kingdom William Hill PLC Full time
Job Description

As a Frontline Retail Customer Engagement Specialist, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our retail shops.

Main Duties
  • Engage with customers, building rapport and trust through excellent communication skills
  • Process bets and respond to customer queries efficiently and effectively
  • Provide training and support to customers on how to use betting terminals
  • Develop strong relationships with customers, understanding their needs and preferences
  • Contribute to a positive and inclusive shop environment, promoting a culture of teamwork and respect
Working Conditions

Our shops operate between 8am-10pm, Monday to Sunday. Shifts are assigned on a rota basis, with evening and weekend working expected.

Employee Perks
  • Competitive salary (£19,500 per annum) + annual pay review and bonus scheme
  • Holiday entitlement: 28 days annually (pro rata)
  • Paid birthday day off
  • Subsidised travel (for London-based roles only)
  • Pension plan (4% matching contributions)
  • Sharesave Scheme (purchase 888 William Hill shares at a discounted price)
  • Perks and discounts
  • Training and development opportunities


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