Frontline Retail Customer Engagement Specialist
1 month ago
As a Frontline Retail Customer Engagement Specialist, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our retail shops.
Main Duties- Engage with customers, building rapport and trust through excellent communication skills
- Process bets and respond to customer queries efficiently and effectively
- Provide training and support to customers on how to use betting terminals
- Develop strong relationships with customers, understanding their needs and preferences
- Contribute to a positive and inclusive shop environment, promoting a culture of teamwork and respect
Our shops operate between 8am-10pm, Monday to Sunday. Shifts are assigned on a rota basis, with evening and weekend working expected.
Employee Perks- Competitive salary (£19,500 per annum) + annual pay review and bonus scheme
- Holiday entitlement: 28 days annually (pro rata)
- Paid birthday day off
- Subsidised travel (for London-based roles only)
- Pension plan (4% matching contributions)
- Sharesave Scheme (purchase 888 William Hill shares at a discounted price)
- Perks and discounts
- Training and development opportunities
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