Technical Support Team Lead
2 days ago
**Job Title:** Technical Support Team Lead
**Job Summary:** We are looking for an experienced Technical Support Team Lead to join our team at Agilis Recruitment. The successful candidate will have a proven track record in leading technical support teams and will be responsible for providing day-to-day management of the Service Desk team.
The ideal candidate will have excellent communication and analytical skills, with the ability to work effectively with internal and external stakeholders. They will also have experience in implementing strategies to improve team performance and efficiency.
This is a great opportunity for someone who is passionate about technology and has a proven track record in leading high-performing teams.
Key Responsibilities:
- Provide day-to-day management of the Service Desk team
- Ensure SLAs are met through effective incident management and request fulfillment processes
- Contribute to the success of the business by improving the overall customer experience
- Develop and implement strategies to improve team performance and efficiency
Requirements:
- Hardworking, methodical, inquisitive and have a passion for technology and service
- Excellent analytical skills and attention to detail
- Ability to work flexibly and accurately to tight timescales
- Good written and verbal communication skills
- Team Leadership experience would be advantageous
- Knowledge of ITIL would be beneficial
- Able to work on own initiative and prioritize tasks effectively
- Highly motivated & proactive
- Good knowledge of Windows, iOS, android operating systems
- Knowledge and experience of Microsoft Office365
- Knowledge and experience of Microsoft Active Directory
- Knowledge and experience of Microsoft Windows Server
- Solid knowledge and experience of TCPIP, DNS, DHCP, LAN, WAN, WLAN
Salary Information:
- The annual salary for this position is estimated to be around £50,000
Benefits:
- Competitive salary
- Ongoing training and development opportunities
- A supportive and dynamic working environment
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