Technical Support Specialist
5 days ago
We are seeking a skilled Technical Support Specialist to join our team. As a Field Service Engineer, you will be responsible for servicing and maintaining equipment to ensure high-quality service delivery to our customers.
Key Responsibilities- Servicing and maintenance of equipment to minimize downtime and optimize performance.
- Continual review of fault equipment, prioritizing repairs and ensuring access to relevant technical documentation.
- Attending training courses to maintain the highest standards of workmanship.
- Maintaining strong customer relationships through excellent communication and adherence to company procedures.
- Identifying potential customer dissatisfaction and taking prompt action to resolve issues.
- Excellent communication and interpersonal skills.
- A full UK driving licence with at least 12 months' driving experience and no more than 6 points.
- Strong electrical knowledge or experience, demonstrated through practical work experience or an electrical qualification.
- Awareness of safe working practices on electrical equipment.
- Competitive salary: £35,000 - £40,000 per annum.
- 25 days holiday pa + bank holidays.
- Life assurance of 2x yearly salary.
- Security of 5-weeks paid sick leave.
- Development opportunities and clearly mapped career paths.
- Support from a strong leadership team.
- Comfortable vans/cars provided, plus no commuting costs to and from work.
- Company phone provided.
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